Business Analyst Customer Experience

**Business Analyst Customer Experience** Job Category **Information Technology** Market Location **VA - Northern Virginia** Location **VA - Reston** **Business Analyst** position at NVR is just that and more

As a **Business Analyst focused on Post Settlement & Customer Experience** at NVR, you will contribute your design, analytical, and problem-solving skills to help us identify opportunities to improve our business operations and to better understand our customers experience. You will be able to help prioritize work, adjust business processes, and help implement systems ultimately achieving the anticipated ROI and improving our customers experiences.

**Whats in it For You**

We understand this is a two-way street as we are looking for an **OUTSTANDING** team member, you are looking for a position that will maximize your talents and grow your career. In this role, you will:

* Learn more about design thinking techniques and human-centered design.

* Grow your Agile skills and help coach your teammates along the way. We are transitioning to Agile and need all the help we can get.

* Help the business to focus on value generation and identify behavior changes that help drive outcome realization.

* Clearly see the impact of your work. You will be held to measurable goals that you help define so you will KNOW how the work youve done has an impact.

* Share your knowledge it feels good to share and we want you to feel as good as possible. We want to learn from YOU and grow OUR skills as well.

* Grow your public-speaking skills. Part of this job is to ensure user adoption of solutions. You will be required to lead workshops and training sessions in front of 30 or more people. If you arent comfortable with that its okay well help you get there as long as youre willing.

* Collaborate and share with a great team of colleagues. We really cant wait for you to join our team and will do whatever we can to help you be successful in this role.

* Have ownership in the projects you lead. You will ultimately be responsible for their success or failure. Dont worry, we will help you to ensure you are successful; reference the point above.

* Help deliver a dream home to a family. You will get to speak to some of our customers and will know what it means to them to buy a home. We are fortunate to work in this industry

**What Youll Do**

A good Business Analyst can be leveraged in many ways. Below is just a summary of the types of functions we will ask you to perform, but in reality, there will be many more some fun and exciting, some less so, but ultimately they support the greater mission:

* Learn. If you dont LOVE to learn quit reading, this job isnt for you.

* Collaborate and form relationships with your team members of varying skill levels, both business and technical.

* Use human-centered design to guide the end-to-end ownership and management of experiences and processes to customers and/or employees.

* Utilize an advanced understanding of customer needs, as well as our business vision and strategy, to prioritize investment, business value and delivery.

* Align focus of stakeholders towards a unified experience that serves customers, employees and business needs.

* Work with a cross-functional/cross-department team to understand and validate business strategy and vision, and customer needs.

* Collaborate with sponsors, stakeholders, and technology team members to define and document relevant business processes, gaining a proficient understanding of all needs, measures, and risks & controls for the improvement area.

* Lead and manage small projects.

* Serve as a direct representative of the business with technology teams, reinforcing the customers perspective throughout the product realization cycle.

* Collaborate with a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product roadmaps.

* Establish and monitor KPIs for each initiative.

* Communicate with internal customers and be able to present information in a non-technical manner.

* Prepare the business for the new process/product changes and arm them with tactics and metrics for benefits, adoption, and risk.

* Troubleshoot and support ad hoc requests received from colleagues.

**What Skills and Experiences are Required**

* Empathy you absolutely must possess this in order to be successful on our team.

* Demonstrated ability to drive results and influence business solutions.

* Ability to develop relationships and engage in business dialogue with internal clients to understand and address their needs.

* Ability to facilitate and lead business process design and requirements gathering sessions.

* Excellent communication and interpersonal skills.

* Passion for creating best-in-class customer experiences.

* Ability to find new perspectives on existing solutions.

* Results-driven with the ability to work under pressure, navigate through ambiguity, and balance multiple priorities.

* 5+ years working as a Business Analyst or comparable work experience

* History of success working both independently and as a member of a cross-functional team

* A bachelors degree in Business, Analytics, Information Technology, Marketing, or a related field.

**What Puts you Ahead of the Pack**

The skills above are required, but the ones below will give you a leg up on your competition:

* Recent experience working with Microsoft Dynamics

* Formal Customer Experience and/or User Experience training or related work experience

* 3+ years Agile experience

* Experience with Office 365, Microsoft Teams, and Jira

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, were committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We dont just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVRs multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and well give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so youll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

* Competitive Compensation

* Home Purchase Discount

* Mortgage and Settlement Services Discounts

* Comprehensive Health, Life and Disability Insurance

* 401(k) (Full-time employees are eligible to contribute immediately)

* Employee Stock Ownership Program

* Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.