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Curam Business Analyst

3 months ago

Washington, United States Rishabh RPO Full time
Job DescriptionJob Description

Position Title & Code: Curam Business Analyst

Location: Washington, DC

Project End Date: 09/30/2024 (With Possible extension to next fiscal year)

Short Description:

The Office is looking for a C ram Business Analyst, you will be responsible for working closely with the technical workstreams and functional team.

Complete Description:

The Office is looking for a candidate who must be customer service oriented, have strong interpersonal skills, and possess the ability to multi-task when required. Excellent verbal, written and presentation skills are a mandatory requirement.

As a C ram Business Analyst, you will be responsible for working closely with the technical workstreams and functional team.in order to assess current challenges and identify opportunities of business process improvement via system design and modernization efforts. The Analyst will be required to evaluate current processes and recommend areas for improvement and optimization. The role will require prior experience of working with Medicaid, SNAP/TANF and other Social Services programs. Prior experience working with the C ram software product or other COTS (Commercial Off The Shelf) products is highly preferable.

The resource will become an integral part of the Team, making every problem associated to the platform a problem of their own and will demonstrate the required initiative and critical thinking abilities necessary to resolve all problems and challenges accordingly.

  • Must have experience using C ram Global Income Support and HealthCare Reform Business Application Suite
  • Must have experience in Data Analysis and data presentation
  • Experience in planning and leading JAD sessions and creating functional design documents
  • Excellent interpersonal skills, verbal, and written communication skills
  • Understanding of design and development concepts and familiarity with design patterns and the SDLC
  • A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values
  • A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others

Responsibilities

Provide status reporting, quality assurance monitoring and ensure adherence to procedures

  • The Business Analyst serves as a liaison between project teams, and vendors ensuring that everyone is aligned with the project goals and requirements.
  • Review the Triage defect that gets raised from the Production environment, prioritize, and groom the backlog
  • Review and validate deliverables submitted by the vendors
  • Data analysis and create the metrics for all the CSL tickets raised by the end customers
  • Quality Control of all the technical workstreams
  • Define and maintain the end-to-end process for functional Batch executions
  • Documentation and Governance by maintaining comprehensive documentation for project transparency, compliance, and knowledge management.
  • Draft Standard Operating Procedures
  • Prepare technical team presentations
  • As a Business Analyst you will provide system analysis, development, and production support
  • The C ram Business Analyst will design functional approaches to customize functionality using the C ram Business Application Suite
  • The Business Analyst is also a lead team member in the planningand execution of testing, training, support of user testing and customer support post implementation
  • Lead requirement gathering sessions, according to agree upon project scope for various areas of the application
  • Participate in/lead systems analysis and gap analysis
  • Produce client-approved deliverables required in standard project development including functional requirements, training content, job aids, use cases, requirements traceability matrix, test cases and plans
  • Support team members through the development and testing of your functional designs


Responsibilities:
1. Coordinates IT project management, engineering, maintenance, QA, and risk management.
2. Plans, coordinates, and monitors project activities.
3. Develops technical applications to support users.
4. Develops, implements, maintains and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
5. Provides training for system products and procedures.
6. Performs application upgrades.
7. Performs, monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
8. Troubleshoots problems.
9. Ensures project life-cycle is in compliance with District standards and procedures.

Minimum Education/Certification Requirements:
Bachelor's degree in Information Technology or related field or equivalent experience

Skill

Required / Desired

Amount of Experience

Years Used

Short Brief Description

Project

11 yrs. planning, coordinating, and monitoring project activities

Required

11

Years

11 yrs. leading projects, ensuring they are in compliance with established standards/procedures

Required

11

Years

Experience in Information Tech Project management and analytical skills on a mid-large scale IT project with a particular focus on the Change Mgmt.

Required

10

Years

Experience designing job aids and training scripts for both external and internal audiences

Required

8

Years

Experience in Business Process Design and analytical skills

Required

8

Years

Curam Experience

Required

5

Years

Data Analytics Experience

Required

5

Years

Proven ability to design and execute communication plans and work with internal and external staff in a diverse multi-tiered environment

Required

4

Years

Experience with designing and implementing an accurate metric measuring system to gauge acceptance and knowledge of training sessions and manuals

Required

4

Years

Experience in efficiently utilizing the Microsoft Office suite, especially (Power Point, Excel, Word; Visio)

Required

4

Years

Training lead role, working as the liaison between stakeholders in the design&development of computer system and policy training presentation material

Required

4

Years

Exp. developing, maintaining and administering online learning, stand-up training and knowledge transfer through other methods

Required

4

Years

Exp. producing and editing written documentation where appropriate for online learning, stand-up training and knowledge transfer

Required

4

Years

Experience operating in a Health Care related IT System

Highly desired

2

Years

Experience using project tracking tools such as Jira and SharePoint

Nice to have

2

Years

Excellent communication skills (Written & Verbal) and time-management ability

Required

1

Years

Experience working on an IT project or a COTS package implementation

Required

3

Years

Bachelor's degree in IT or related field or equivalent experience

Required

2

Years