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Help Desk Technician

4 months ago

Nashville, United States Tailored Technology Services, Inc. Full time
Job DescriptionJob Description

Are you looking for an opportunity to work in an environment marked by comradery, encouragement, and growth? If you are, keep reading... 

Our employees are the heart of our company, so we hire the best people, and equip them with the best tools. 
 
Our Mission: 
To provide excellent service that makes IT enjoyable for our customers.

What we are looking for: 
We are looking to hire a skilled, hungry, and good-natured help desk technician to support our growing team.

What you'll be doing daily: 

  • Primary role will be providing remote support to customers throughout the United States
  • Troubleshooting PC/Mac issues 
  • Troubleshooting general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc. 
  • Working with 2nd and 3rd-level support on server-related problems 
  • Visiting customer sites to troubleshoot what cannot be handled remotely 
  • Learning about and applying proven technologies (Windows Server, Exchange, Hyper-V, SonicWALL, Meraki, Ubiquiti, Office 365, G Suite, etc.) 

Who you are: 

  • Skilled at troubleshooting and fixing computer problems 
  • Extremely passionate about technology. If your idea of a good time is installing a new 
  • PC/Server hardware on a Friday night, then you're a perfect fit for us 
  • Great communicator, good customer service skills 
  • Fast learner, advanced ability to absorb and retain knowledge of new technologies 
  • Take responsibility for your work and your mistakes 
  • Always on time, and sometimes early because you're just cool like that 
     

Other Details: 

  • Location: Nashville, TN or surrounding areas
  • This position may require onsite time at customer locations and office time in Nashville.
  • This position is full-time (Monday through Friday, 8:00 A.M. to 5:00 P.M., Pacific) 
  • Experience: Entry Level
  • Compensation: Based on the level of experience and skill 

Feel free to ask questions. We like questions.

Tailored Technology Services Inc. is an equal-opportunity employer. It is our policy to make all personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status. 

We look forward to hearing from you 

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