Service Technician

2 months ago

Sterling Heights, United States Test Products, Inc. (TPI) Full time
Job DescriptionJob Description

Our core values foster a workplace environment where employees feel a sense of purpose and belonging. The Service Technician at Test Products will work closely with management to provide efficient and timely technical assistance to assigned customers. They will work with the Electrical and Mechanical designers to install, validate, troubleshoot, and service test equipment as needed. They will coordinate this work with the Project managers and their supervisors. They must have both a mechanical and electrical technical aptitude. 


This is a full-time position. Standard days and flex hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. However, the Service Technician is expected to dedicate the time required to meet the company’s strategic plan. When outside the office, the Technician will work the hours required by the customer.

Compensation:

$25-$28 an hour

Responsibilities:
  • Must be willing and legally able to travel with in the U.S., Canada, and Mexico
  • Must have a valid passport
  • Acts as a safety leader and puts safety first in all responsibilities.
  • Understands customer requirements relating to problems to products and equipment.
  • Services customer equipment, where applicable, to maintain optimum performance of the test equipment.
  • Instructs customers on how to use and service Test Products’ equipment.
  • Identifies test equipment problems and ensures that they are properly communicated to the appropriate staff representatives.
  • Maintains accurate and timely reports on work activities and time utilization.
  • Participates in the installation, setup, start-up, and validation of new test equipment.
  • Provides input, as requested, into the design, installation and start-up of test equipment manufactured by TPI
  • Responsible for setting up their own travel arrangements when necessary.
  • Works on special projects as assigned to assist design engineers, and other TPI employees.
  • Establishes and maintains effective relations with customers, sales personnel, and internal staff personnel.
  •  Employees are expected to uphold the company’s Core Values
  • Other duties may be assigned.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective ability to communicate orally or in written form effectively with co-management, customers, and employees as needed.
  • Demonstrate the ability to anticipate and solve practical problems or resolve issues.
  • Be able to provide training on software and hardware products for customers.
  • The primary product line service responsibility will be testing products with potential additional service responsibility.
  • Experience with industrial and automotive electronics including wiring, controls, serial communications, and network configuration.
  • Provide repair services on products.
  • Install new products and ensure they meet desired customer expectations and application needs.
  • Provide technical support both in person and via phone/computer.
  • Train new personnel within the organization and representative organizations.
  • Produce written reports and documents as required in a timely manner.
  • Organize and manage all administrative functions which include but are not limited to submitting paperwork at appropriate time intervals communicated by management, work with our service coordinator to schedule travel well in advance to group customers together to manage travel costs, update all changes for customer contacts to maintain accurate customer information.
  • Responsible for the handling and transportation of tools and equipment used during visits to customer’s job site.


REQUIRED EDUCATION AND EXPERIENCE

  • Associate Degree in Electrical Technology, Computer science, or equivalent technical degree or equivalent experience.
  • 2 to 5 years of experience in automotive electronics technology or related electronics service field.
  • Experience installing products/systems with both hardware and software components.
  • Strong customer service skills and demeanor.
  • Basic wiring design capabilities.
  • Good “hands-on” electrical and mechanical skills.
  • Able to perform in high-pressure situations, as a system being down is a high priority for customers.
About Company

TPI is a turnkey supplier of custom electrical test equipment for automotive OEMs. Since 1986, our cost-effective solutions have helped customers achieve best-in-class quality while reducing rework and warranty costs. Our innovative test systems provide complete scalability and can easily adapt from the simplest to the most demanding testing applications.


Are YOU ready to join the TPI Team?


We are a growing and expanding organization adding new employees to blend our knowledge with YOUR skills, experience, and fresh energy. We are looking for individuals who can contribute and identify with the Four Core Values we build the business on:

  • Resourceful
  • Lead from Our Seats
  • Authentic
  • Above and Beyond

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