Field Service Technician

3 weeks ago

Sterling Heights, United States Emerson Full time
If you are technically and mechanically inclined and seeking a new challenge, we have an excellent opportunity for you Our Field Service Technicians provide outstanding service for customers that ultimately improves customer loyalty and satisfaction with the Branson product line. This position is supporting various industries including plastic joining applications. Our team at Branson is ready to train you to become knowledgeable in our products and providing customers with an extraordinary experience

In this Role, Your Responsibilities Will Be:

  • Independently carry out the startup and commission of Branson Products as a Multi-Product Service Tech (ultrasonics, non-ultrasonics)
  • Conduct calibration, troubleshooting, and maintenance
  • Conduct Controls and PLC troubleshooting with Branson engineering assistance
  • Establish and develop a strong working relationship with customers by providing the best service and experience with your work
  • Prepare and coordinate service calls to include gathering technical data and selecting necessary spare parts and tools
  • Provide follow-up customer visits using service reports and direct communication with Service Manager
  • Comply with all safety procedures and policies established
  • Carry out site walkdowns, modifications and upgrades
  • Other duties as assigned by management


Who You Are:

You are a customer-oriented individual who builds and delivers solutions that meet and exceed customer expectations. You are action oriented and display a can-do attitude in good and bad times; and works cooperatively with others across the organization to achieve shared objectives.

For This Role, You Will Need:
  • Strong controls, electrical and mechanical skills
  • Minimum of 2 years' experience troubleshooting and repairing electro-mechanical machines and components
  • Technical aptitude to connect with customers via email, phone, and in-person
  • Prior pneumatics experience
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Excel, etc.)
  • Willing to travel approximately 75% (within country and region) - approximately half of this travel will be overnight.

Preferred Qualifications that Set You Apart:

  • Associates or technical degree preferred
  • 3 or more years of related experience
  • Strong electrical technician experience, able to read wiring diagrams and troubleshoot systems to the component level
  • Industrial automation experience


Our Offer To You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

#LI-MH2

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go

No calls or agencies please.

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