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Service Coordinator

2 months ago

Sevierville, United States Stowers Machinery Corporation Full time
Job DescriptionJob DescriptionJob Requirements:
  • High School diploma or equivalent.
  • Previous experience as a Service Clerk or a similar service-oriented role.
  • Minimum of three years of experience using word processing and spreadsheet software.
  • Strong verbal, written, and interpersonal communication skills.
Job Summary:

Collaborate with the Service Manager to efficiently process and manage all field service work orders. This includes tracking and collecting service reports, reviewing them for accuracy, and ensuring proper documentation of charges and segments.

Key Responsibilities:
  • Review and Verification: Ensure accuracy in labor, mileage, and parts listed on work orders.
  • Work Order Management: Handle the opening, closing, and modification of service work orders.
  • Warranty Review: Check machine repair history and current work orders for potential warranty coverage.
  • Invoice Processing: Process purchase orders and external invoices promptly, adhering to company procedures.
  • Service Report Management: Review all open work orders and ensure service reports are completed and corrected as needed.
  • Record Keeping: Maintain organized folders for field service work order history.
  • System Proficiency: Stay informed and proficient in using the "Dealer Business System" as required.
  • Equipment and Supply Knowledge: Be knowledgeable about the necessary equipment, supplies, and procedures for the role.
  • Professional Communication: Answer phones promptly and professionally.
  • Quality Work: Ensure work is completed accurately and without errors.
  • Efficiency: Follow directions precisely and complete tasks efficiently.
  • Engagement: Demonstrate a genuine interest in your work.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, work and raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.