Social Services

Humanitary Medical Center is looking for an experienced and friendly Social Services Coordinator that can work in a fast-paced environment. We are actively interviewing, and our team is waiting for the right candidate

Position Description:

The Social Services Coordinators' responsibility is to provide information and guidance to patients about their social rights, benefits and existing resources facilitating access to all citizens. Also provides orientation on the steps to follow within the federal, state and local regulations, including HIPAA. Coordinates the socio- economic needs and service to selected member populations across the continuum of illness.

Essential Duties:

• Detect and receives cases on patient's needs related to Social Services and Social Assistance
• Interviews and coordinates home assessments with members and their families
• Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care
• Assess social needs of applicant through an individualized analysis with the use of techniques and experiences of the Social Worker
• Coordinates appropriate resources to patients in order lo meet their needs and demands
• Evaluates and follow up with all cases, especially where there are minors or elderly, or anyone at higher risk.
• Develop plan of care for patients to obtain authorizations for appropriate home and community based services
• Assess the availability of natural supports such as the enrollee's representative or family members to ensure the ongoing mental and physical health of those natural supports
• Act as a liaison between the Health Plan, providers, enrollees, and their families
• Assess the enrollees' current medical and social circumstances to identify any gaps or barriers that would impact compliance with the prescribed treatment plan and assist members in understanding the implications and complexities of their current medical condition
• Educates enrollees about the program, including Community based Services
• Coordinates with enrollees' primary care provider, specialists and other providers and care programs to ensure comprehensive approach to care and determine appropriate behavioral action needed to support medical needs
• Coordinate community resources and assist members in obtaining these resources when their benefits are exhausted or not available
• Follows up with members telephonically and/or in-person and coordinates member's case management services
• Constant interacts with members, family and other resources to determine appropriate behavioral action needed to address/ support medical needs
• Calls patients to ensure they are and have seen their PCP and are completing their treatment plan or preventative care services as defined by the PCP or guidelines

• Coordinates community resources

• Assists in obtaining benefits for members through community resources

• At times, may manage members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability

• Communicates effectively with other professional and support staff in order to achieve positive patient outcomes

• Promotes and contributes to a positive, problem-solving environment

• Assists patients, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.

• Complies with company policies and procedures and maintains confidentiality of patient medical records in accordance with state and federal laws

• Ensures compliance with all HEDIS, HIPAA, OSHA and other federal, state or local regulations

• Participates in training and in-service education, as required

• Performs other duties as assigned

Knowledge and Skills:

• Excellent computer knowledge is required, including proficient knowledge of Microsoft Office Proficiency in electronic health record software
• Outstanding Customer relations experience
• Proficient in Microsoft Office, including Outlook and Excel.
• Ability to work independently with little supervision
• Reliable with strong organizational and interpersonal skills
• Must be fully Bilingual ( English & Spanish)
• Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
• Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
• Ability to work effectively independently and in a team environment
• Must be self-motivated, organized and have excellent prioritization skills
• Must be able to work well under stressful conditions
• Must be able to work in a fast paced environment
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public; strong presentation skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Strong decision-making, analytical skills
• Must be self-motivated, organized and have excellent prioritization skills
• Must be able to work well under stressful conditions
• Must be able to work in a fast paced environment

Training and Certifications:

• Minimum of 1 or more years of experience in an acute care, managed care, or social services environment
• Minimum of high school diploma or equivalent combination or education and experience and experience
• Previous experience in healthcare environment and medical terminology

No Supervisory Responsibilities for this position

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Works in office areas as well as throughout the facility
• Interacts with patients, family members, staff, visitors, government agencies, etc., under a variety of conditions and circumstances.
• May be subject lo hostile and/or emotionally upset patients, family members, staff, visitors, etc.
• May be exposed to infectious waste, diseases, conditions, etc., including exposure to the AIDS and hepatitis B viruses. All employees are offered the opportunity to receive the Engerix Hepatitis B vaccination series.
• This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.
• The work is performed indoors. Sits, stands, bends, lift, and moves intermittently during working hours 'Work schedule is approximate and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including weekends and holidays as needed.
• May be requested lo work overtime and weekends
• May occasionally walk on slippery or uneven surfaces
• Highly regulated environment.

Physical Demands:

• Outstanding verbal communication
• Ability to continuously sit for extended periods of time
• Frequent bending, kneeling, squatting
• The employee may lift and/or move up to 10 pounds
• The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Benefits offered:

• Paid company’s recognize holidays
• 401 (k) Plan
• PTO (Paid Time Off)
• Bereavement Leave
• Employee Assistance Program
• Health Insurance
• Voluntary Life Insurance
• On-the-job training
• Opportunity of advancement
• Paid orientation and much more