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Community Resource Outreach Advocate
4 months ago
Who We Are:
SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.
Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | NCQA Patient-Centered Medical Home Level 3 Certified
Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty | HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20
What We Are Looking For
The Community Resource Center is a unique department at SAC Health that aims to address health inequities within the community such as lack of access to care, food insecurity, homelessness and housing challenges, among many other issues, in the San Bernardino region. All staff of the department is required to have basic knowledge of the Social Determinants of health, and its impact in underserved communities. Duties will include, but not limited to, organizing and overseeing information and resources provided by staff to the community. Incumbents of this position will receive direction from the department head or supervisor. This position will spearhead the CRC programs and events and will be required to provide monthly reports and ensure the CRC quarterly newsletter is completed. Tasks include maintaining accurate documentation, sustaining community partnerships, and teaching community classes. Performs other duties as assigned. This role is responsible for participating and assisting the CRC in continuous improvement activities at SAC Health. Collecting information, analyzing and communicating information to accomplish goals as outlined by the department head.
Schedule: 4 days per week, 10 hours per day, Monday - Thursday | Location: Indio Clinic, Indio, CA
ESSENTIAL FUNCTIONS AND DELIVERABLES
- Assists with program delivery services and ensures the completion of assigned projects tasks, within scheduled periods, following documented departmental procedures.
- Plans, assigns, reviews work/case management of staff who are directly engaged in the delivery of social services and resources; consults with and guides staff in conducting intake interviews, resources, support and guidance to clients with complex or specialized needs. Required to see patients when necessary.
- Serves as a coach and mentor to new staff, providing mock interviews and acting as an observer during intake interviews while staff is on probation.
- Works directly with the CRC Supervisor to find projects that need to be implemented and completed.
- Incorporates the Social Determinants of Health (SDoH) when seeking to address the needs of clients and ensures the same for all staff members.
- Leads departmental events and programs focused on serving the community and bridging the gap of care, under the direction of the CRC Manager. Attends all SACHS events hosted by the CRC.
- Collaborates across interdisciplinary work teams, in conjunction with peer team leaders, clinical champions, and subject matter experts.
- Works directly with teams to resolve issues to ensure success and timelines are met on projects.
- Oversees outreach projects, health fairs, and ensures participation of the department in community-based meetings on a regular basis.
- Other duties as outlined in the official job description.
QUALIFICATIONS:
- Education: Bachelor's Degree in Public Health, Social Work, Human Services or another related field is required.
- Licensure/Certification: Requires a valid current California driver's license, current motor vehicle record and proof of auto insurance. Must maintain a good driving record and current auto insurance. As a requirement of this position, you must receive EPIC certification for the module you have been hired into.
- Experience: Minimum three (3) years of clinical and or case management experience required. Experience with community education and groups preferred. Minimum of 6 months of experience working with individuals who are homeless or experience mental health issues as a Community Resources Specialist II. Bilingual skills in English/Spanish. Experience in an outpatient clinic preferred.
- Essential Technical/Motor Skills: he ability to use project planning software, spreadsheets, and word processing software; input data, typing, copying, and effective use of the telephone. Experienced with Microsoft Outlook, Excel, PowerPoint, and Publisher.
- Interpersonal Skills: Ability to analyze and interpret data, analyze and interpret processes and needs; define problems and solutions. Able to manage time effectively and plan and implement objectives effectively. Ability to maintain a professional attitude in difficult situations and communicate effectively. Understands needs of clinic and works well in a team environment. Must have the ability to be assertive. Demonstrate leadership skills. Ability to balance administrative responsibilities, client needs, and task management skills are required. Organized and detail oriented.
- Essential Mental Abilities: Must be flexible to perform a variety of tasks. Must be well organized and a self-starter. Must have strong analytical and problem-solving skills.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.
EEO: SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Full Benefits Package Effective on Your First Day
Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more
Learn More About the Work We Do:
SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.
SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect
