Account Administrator

3 weeks ago

Fort Wayne, United States CRST Specialized Transportation, Inc. Full time
Job DescriptionJob Description

Job Summary:

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.

Essential Duties and Responsibilities:

  • Scheduling appointments
  • Responding to emails in the customer service shared email boxes
  • Handle in and outbound phone calls from customers
  • Transfer loads to billing/Checking for required PPW for billing
  • Auditing service fail codes.
  • Cover AM’s when on PTO
  • Creating orders
  • Handling customer issues/concerns.
  • Reconcile edi error queue
  • Location master file management – adding directions, hours, contact info, etc Customer website management

Preferred Skills:

  • Customer Service and Communication
  • Complex Problem Solving and Critical Thinking
  • Judgement and Decision Making
  • Good Time Management
  • Coordination and Active Listening

Hours: Monday - Friday 8:30am-5:30pm Onsite in Fort Wayne, IN.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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