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Personal Lines Insurance Service Specialist

2 months ago

Longview, Texas, United States Gans & Smith Insurance Agency Full time
Job Overview

The Personal Lines Customer Service Representative at Gans & Smith Insurance Agency plays a crucial role in fostering strong customer relationships. This position involves addressing customer inquiries and concerns with efficiency and professionalism through daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing tasks.


Benefits and Advantages
  • Attractive Compensation
  • Opportunities for Professional Growth
  • Job Security in a Thriving Sector

Key Responsibilities
  • Assist current clients with policy updates, provide quotes, process payments, respond to inquiries, and deliver necessary documentation.
  • Handle customer communications regarding new or existing insurance policies and manage all claims, including regular and after-hours claims.
  • Engage with new clients or support a producer to identify their needs, gather essential information, explore policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as required.
  • Schedule appointments and/or client calls or assist a producer in reviewing existing policies, assessing liability limits and exposures, identifying additional coverage needs, evaluating replacement costs, rounding out accounts, and securing renewals.
  • Provide customers with detailed information about products and services, quote new business, process renewals and/or cancellations, accept payments, and furnish requested documentation.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain comprehensive records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise, answer questions, and participate in both formal and informal meetings as needed.

Qualifications
  • Possess the insurance license mandated by your state and have a minimum of two years of experience in personal lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products and their applications, rating and underwriting procedures, coverage options, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for calculations.
  • Exhibit a sense of urgency, attention to detail, organizational skills, the ability to multitask, and follow-up capabilities, along with the capacity to handle challenging situations with customers and resolve complex issues independently.
  • Possess exceptional time management skills with a mindset of personal accountability, as well as proficiency in technology and computer systems, including agency management systems, rating tools, and navigation of carrier websites.