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Information Technology

2 months ago

Minneapolis, United States Fairchild Equipment Inc. Full time
Job DescriptionJob Description

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team

Family Values – Healthy work/life balance promoting a winning and pleasant work environment.  Follow the Golden Rule.  

Safety Always – We are committed to safety at all times and in all places.  

Customers for Life – Excellence in customer service.  If we don’t deliver, let us know, and we WILL fix it  

Employer of Choice – Happy and productive employees who outwork the competition.  

Active in our Communities – Outstanding citizens in the market we serve.  

ABOUT THE POSITION

As our IT Support Specialist, you will provide technical support to our employees experiencing computer issues, remotely or onsite. Find fixes, workarounds and solutions by troubleshooting issues while providing excellent customer service. Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to branch locations, work weekends and after hours and work mandatory overtime when necessary. This is a full-time position out of our Bloomington, MN office.

Hours: Monday through Friday, 7:00 A.M. - 3:30 P.M.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work with user(s) via our online Help Desk ticket system, phone, remote view, or in-person to diagnose and resolve technical problems in the following areas:
    • Peripherals and hardware technology (printers, scanners, copiers, etc.)
    • Software and business applications (Windows programs, Asset Panda, CRM)
    • Mobile device support (iOS, cellphones, hotspots, etc.)
    • Third party vendors and partners
    • Desk phone support and troubleshooting
  • Perform remote troubleshooting through diagnostic techniques.
  • Track issues and resolutions in accordance with IT Help Desk procedures, including proper documentation, checking Standard Operating Procedures (SOP’s).
  • Provide assistance related to the installation, operation and maintenance of computer software application programs.
  • Work in a Help Desk environment using and properly structuring Active Directory.
  • Assist with set-up for employees using standard hardware, images, and software; including, but not limited to e-mail, phone, cellphone, and tablet set up.
  • Install, test, and configure new workstations, equipment, and software.
  • Provide support for technology-related asset management; allocations, inventory tracking, recordkeeping, and mapping.
  • Provide accurate information, and documentation when needed, on IT products and services.
  • Proactively utilize IT resources, SOP’s, software, tools, vendor supplied information and training, external reading, to learn and keep current with technology used within the company.
  • Repair and replace equipment as needed.
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users; deploying equipment, checking over hardware and software set up, etc.
  • Test new technology.
  • Bring new ideas that can help streamline current practices and procedures that will benefit the company.
  • Provide assistance and back-up partnership to other technical support workers.
  • Willingness to take on additional duties and responsibilities as requested by department manager.

REQUIRED SKILLS AND ABILITIES:

  • Excellent interpersonal and customer service skills.
  • Problem solving and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Ability to quickly diagnose and resolve technical issues.
  • Exceptional teamwork and leadership skills to help other technical support workers.
  • Ability to learn new technologies and implement them.
  • Ability to multi-task to support clients through multiple points.
  • Strong ability to self-motivate and manage.
  • Superior experience with Windows 7, 8, 10 and iOS.
  • Proficient with Microsoft Office (Word, Excel, and Outlook primarily).
  • Working knowledge of Office and Exchange 365.
  • Ability to prioritize and follow through on help desk tickets.
  • Ability to work both independently and as a team.

EDUCATION AND EXPERIENCE:

  • Associates Degree in Computer Science and/or related fields.
  • 3-5 years of experience in IT or help desk environments.

EMPLOYEE BENEFITS INCLUDE:

  • Full benefits package, including Medical, Dental and Vision insurance.
  • Ability to have a flexible work schedule.
  • Possible hybrid work options.
  • Casual office dress code.
  • Generous Paid Time Off.
  • Paid Holidays.
  • 401(k) retirement plan and Employer Match.
  • Wellness Program that offers the opportunity to earn a medical insurance discount.
  • Company Paid Short- Term and Long-Term Disability.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  • Frequent physical activity of the position:
    • Stooping- bending body downward and forward by bending spine at the waist. 
    • Kneeling- bending legs at knee to come to a rest on knee or knees. 
    • Crouching- bending the body downward and forward by bending leg and spine. 
    • Crawling- moving about on hands and knees or hands and feet. 
    • Reaching- extending hand(s) and arm(s) in any direction. 
    • Standing- remaining upright on the feet, particularly for sustained periods of time 
    • Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. 
    • Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward. 
    • Pulling- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion.
    • Lifting- raising objects from a lower to a higher position or moving objects horizontally from position-to-position. 
    • Fingering- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling.
    • Grasping- applying pressure to an object with fingers and palm. 
    • Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
    • Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication. 
    • Climbing- ascending or descending.
  • Occasional Physical Activity of the position:
    • Balancing- maintaining body equilibrium. 
    • Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips. 
  • The visual acuity requirements: 
    • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. 
  • The conditions the worker will be submitted to in this position: 
    • The worker is subject to environmental conditions with activities that normally would occur indoors.
    • The worker is occasionally required to function in narrow aisles or passageways.  

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team.  Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest  Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Apply now