Deposit Operations Senior Specialist

1 month ago


Forest City, United States Manufacturers Bank & Trust Full time
Job DescriptionJob Description

POSITION SUMMARY

Te Senior Deposit Operations Specialist is responsible for providing an advanced level of support for various deposit operations functions for the bank. Completes high-level operational troubleshooting, reporting, balancing of accounts, auditing, and project management activities to support banking personnel and bank customers. Performs routine duties with minimal supervision and provides leadership to the deposit operations department.

___________________________________________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  1. Manages Debit Card processes and procedures which includes new card ordering and auditing, report monitoring, debit card dispute filings, balances GLs related to debit cards, debit card loss, income and expense reconciliation, and Visa Quarterly reporting. Knowledgeable in My Card Rules and Digital Wallet products and supports other products and solutions related to debit cards.

  1. Assists bank personnel and bank customers when debit card fraud cases are identified or suspected and determines next steps to address. Communicates to bank personnel debit card fraud trends and alerts.

  1. Ensures daily notices are printed and sent to customers as required for products and services including but not limited to overdrafts, address verification, Bounce protections, CD renewals, and Safe Deposit boxes.

  1. Balances and monitors GL and ACH balancing, inputs and releases wires, completes complex account maintenance and auditing.

  1. Supports customers with escalated maintenance questions concerning their accounts, debit cards, wires, and charged off accounts/collections

  1. Responsible for deposit account collection processes and procedures. Tracks delinquent accounts, establishes repayment plans with customers, reports to ChexSystems charged-off accounts and files small claims when appropriate.

  1. Provides leadership, coaching, and training as needed to department staff. As regulations change, responsible for keeping policies and procedures up to date and effectively communicate with deposit staff.

  1. Knowledgeable in all electronic banking and treasury management products in order to provide support to employees and customers.

  1. Assists with back up of the Deposit Operations Representative, Deposit Operations Specialist, and Electronic Banking Specialist positions. May provide limited teller coverage in opening and closing procedures along with lunch or short-staffed needs.


Education:

  • Bachelor’s Degree Preferred

Experience:

  • Five or more years of banking experience in deposit operations or related experience


Benefits:

  • 401k Match & Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Fitness Reimbursement
  • Tuition Reimbursement


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