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Deposit Operations Representative

2 months ago

Forest City, United States Manufacturers Bank & Trust Full time
Job DescriptionJob Description

POSITION SUMMARY

Supports various deposit operations functions for the bank by assisting bank customers and bank personnel. Assists customers through multiple channels including phone, Banno Conversations, and emails. Responds to customer questions with appropriate information and problem solving.

___________________________________________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  1. Ensures high quality customer service through a variety of communication channels, including phone, Banno Conversations, and emails by using customer names and asking appropriate questions to determine needs.

  1. Provides support to customers with deposit operations questions including account verifications, online banking password resets, debit card questions and orders, address changes, checks orders, and stop payment requests.

  1. Assists with general ledger balancing, report monitoring, basic audit functions, notice printing and distributing.

  1. Supports all areas of the bank by answering employee questions related to Deposit Operations products, policies, and procedures.

  1. Assists with miscellaneous branch operations duties such as accounts payable maintenance, bank securities, sweep accounts, and bank supply ordering.

  1. Provides support within other bank functions as needed and as assigned. Includes but not limited to providing limited teller coverage in opening and closing procedures along with lunch or short-staffed need


Education:

  • High School Diploma or Equivalent

Experience:

  • One year customer service or banking experience preferred


Benefits:

  • 401k Match & Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Fitness Reimbursement
  • Tuition Reimbursement