Passenger Support/Communications Specialist

3 days ago

Alexandria, United States VRE Full time
Job DescriptionJob Description


About the Position

VRE is the Place to Be The Virginia Railway Express (VRE) has an exciting opportunity in its Rail Operations Department. If you think trains are cool, have a passion for customer service, and a keen attention to detail, the position of Passenger Support/Communications Specialist may just be for you The position is based in Alexandria, Virginia, with opportunity for some weekly remote work.


The Passenger Support/Communications Specialist provides excellent and prompt passenger support service in a variety of areas, communicates service disruption information to public as needed across a variety of platforms and mediums, collects and communicates operational data (e.g., ridership, on-time performance, parking and bicycle data, etc.), and performs general administrative tasks and responsibilities for the division of Rail Operations. Additionally, after successful completion of required training, monitors train service via TRIP and CSX/NS screens and communicates and coordinates with host railroads, VRE and contractor staff, and the public—as well as performs full-systems check prior to a.m. and p.m. service.

Required and Preferred Experience & Education

For consideration, applicants must possess:

  • Demonstrated success performing job duties and responsibilities directly related to those of position
  • Experience effectively using technology, systems, and tools to include Microsoft Office and Outlook, website platforms, and social media platforms
  • Demonstrated ability to monitor and rapidly analyze technical data in real time to effectively communicate critical information to multiple stakeholder and customers
  • Demonstrated success performing exceptional customer service and performing office administrative job duties
  • Experience effectively presenting information both orally and in writing

Ideally, applicants will also have bachelor’s degree from an accredited college or university in business, communications, or related discipline, public sector/transportation/rail experience, and knowledge of federal, state, and local transportation laws, regulations, guidelines, and practices.

Compensation & Benefits

This is a full-time position offering a competitive salary and outstanding benefits. Compensation starting from $62,711.67 dependent on the experience & credentials of the successful candidate.

Benefits include:

  • Virginia Retirement System (VRS) membership
  • No and low-premium health insurance options
  • Dental and vision insurance
  • Disability and life insurance
  • Pre-tax childcare and health flexible spending plans
  • Paid time off including a generous number of holidays
  • No cost travel on VRE trains and free office parking
  • Continuing education, professional development, and tuition reimbursement

Application Process

Interested applicants must submit an application and resume on-line through the VRE Career Center.


VRE is an Equal Opportunity Employer.




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