Casino Marketing Host
1 week ago
OVERVIEW
Interact with and provided exceptional service to new and established guests enhancing their experience. Building loyalty and gaming revenue while developing current player database and recruiting new players through written and verbal communications. Enhance customer relationships by meet and greets on the casino floor, at special events, and during promotions. Must be enthusiastic, courteous with pronounced emphasis in customer service. Must assist in promotional events and issue comps based on established guidelines. Must be willing to work a flexible schedule.
ESSENTIAL DUTIES, JOB FUNCTIONS & RESPONSIBILITIES
- Promote the Casino gaming experience to high-valued players while ensuring highest quality theoretical attendance and maximum ROI.
- Responsible for marketing to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the casino and report results of each.
- Maintain relationships and market targeted guests through personal contact to generate incremental revenue.
- Cater for the needs of the players while they are within the casino.
- Ensure players are satisfied with the services provided by the casino.
- Listen to feedback, issues, complaints, and concerns from guests and get them resolved without delay.
- Book reservations for the casino’s high-valued guests [Rewards Tiers 1 and 2, Elite and Executive Players Club Members].
- Coordinate all special events organized by the casino towards attracting new clients.
- Must be knowledgeable of and be able to explain all games offered at Tuscany Suites & Casino including table games, slot, and video reel machines.
- Collaborate with Management and support departments to ensure guest satisfaction.
- Assist Players Club with daily operations and promotions when possible.
KNOWLEDGE, SKILLS, ABILITIES & POSITION REQUIREMENTS
- Must be reliable, efficient and have knowledge of all computer systems (including Microsoft Office) and Marketing operations. (Casino Marketing Players Tracking System knowledge preferred but not required).
- Must have the ability to maintain confidentiality of customer as well as company information.
- Minimum 1 year experience as a Casino Host or in a Casino Host environment, or Guest Service experience preferred.
- Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required.
- Possess outstanding skills in communication, both oral and written. (Bilingual is a plus)
- Possess a likeable and professional demeanor.
- Possess jovial and positive outlook, which invariably rub off positively on clients.
- Ability to manage players and their needs.
- Ability to multitask and get several assignments completed within a short time.
- Must be able to obtain Nevada Gaming Card – Title 31 training.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Work may be performed in areas, which may be unusually hot, cold, noisy, dimly lit, or brightly illuminated.
- Work is performed in an office environment and on the casino floor (must be able to work in a smoke-filled environment).
- Interaction with co-workers and guests in work area is typical.
- Needs to be flexible and work wherever required.
- Must be able to work any necessary hours, including late nights, weekends, and holidays.
- Must be able to work with a team as well as independently.
- Requires ability to use office equipment.
- Requires normal mobility, to include walking, standing, reaching overhead, and bending over, pushing/pulling of file cabinet drawers, lifting/carrying/pushing/pulling of 25lbs minimum, light grasping with both hands; prolonged standing/sitting and working at computer monitor.
-
Casino Host
Found in: Resume Library US A2 - 1 week ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob Description The Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Casino Host will constantly strive to exceed guest expectations through gracious and...
-
Marketing Representative
2 weeks ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionLocated just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Representative is responsible for...
-
Casino VIP Services Supervisor
Found in: beBee jobs US - 1 week ago
Las Vegas, Nevada, United States MGM Resorts International Full timeBecome one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.Primary Purpose: It is the primary responsibility of the Casino VIP Supervisor to facilitate the daily operation of the Casino Services department and provide additional support as...
-
Executive Casino Host
Found in: Resume Library US A2 - 1 day ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob Description Striving to exceed guest expectations through gracious and personalized superior guest service is the ultimate goal of our Executive Hosts. Responsible for player identification and development. Creating an unforgettable experience for new customers and with existing players on a consistent basis. Responsible for identifying and...
-
Product Marketing Manager
1 week ago
Las Vegas, United States Wynn Resorts Full timeCompany DescriptionJob DescriptionWynn Resorts seeks a dynamic Product Marketing Manager to join our team, focusing on new user acquisition and retention for our mobile app game, Wynn Slots. This vital role involves close collaboration with gaming operations and internal marketing teams to develop and implement effective digital and on-property marketing...
-
Product Marketing Manager
2 days ago
Las Vegas, United States Wynn Resorts Full timeCompany DescriptionJob DescriptionWynn Resorts seeks a dynamic Product Marketing Manager to join our team, focusing on new user acquisition and retention for our mobile app game, Wynn Slots. This vital role involves close collaboration with gaming operations and internal marketing teams to develop and implement effective digital and on-property marketing...
-
Chief Operations Officer
1 week ago
Las Vegas, United States Triskel Consulting Full timeNote that this position is to be based in Malta (EU) or travel frequently there. As the Chief Operating Officer (COO), you'll play a pivotal role in steering the operational success of our business. Reporting directly to the Founders, you'll oversee the strategic and day-to-day land-based operations of our global casino gaming provider...
-
Chief Operations Officer
2 weeks ago
Las Vegas, United States Triskel Consulting Full timeNote that this position is to be based in Malta (EU) or travel frequently there. As the Chief Operating Officer (COO), you'll play a pivotal role in steering the operational success of our business. Reporting directly to the Founders, you'll oversee the strategic and day-to-day land-based operations of our global casino gaming provider...
-
Casino Shift Manager
Found in: Resume Library US A2 - 3 days ago
Las Vegas, Nevada, United States Golden Nugget Full timeOverview: Casino Shift Manager It is the responsibility of the Casino Shift Manager to oversee the day-to-day operations, and manage all aspects of the casino floor and staff as it relates to Table Games during their assigned shift. Responsibilities: Monitor activity on all table games; ensure that game integrity is upheld. Maintain a thorough...
-
Casino Telemarketing Specialist
Found in: Resume Library US A2 - 1 week ago
Las Vegas, Nevada, United States Wynn Las Vegas Full timeJob Description The Casino Telemarketing Specialist will be responsible for the strategic outreach to qualified casino guests via telemarketing outbound calls, converting conversations into booked room reservations. The Casino Telemarketing Specialist will constantly strive to exceed guest expectations through gracious and personalized service. The ideal...
-
Lead Supervisor Casino Services
2 weeks ago
Las Vegas, United States Treasure Island Full timeJob DescriptionJob DescriptionSpecific Job Functions: Support the Casino Services and Contact Center Agents in all aspects; resolve all agent/guest questions, answer telephones if calls are in queue.Ensure customer service standards meet and exceed guest expectations.Daily pre-shift and clocking agents in and out.Track all attendance, i.e. sick calls, early...
-
Product Marketing Manager
1 week ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionCompany Description Job DescriptionWynn Resorts seeks a dynamic Product Marketing Manager to join our team, focusing on new user acquisition and retention for our mobile app game, Wynn Slots. This vital role involves close collaboration with gaming operations and internal marketing teams to develop and implement effective...
-
Resort Executive Host
Found in: Resume Library US A2 - 10 hours ago
Las Vegas, Nevada, United States Resorts World Las Vegas Full timeOverview: Summary Statement: Asian Marketing Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Resort Executive Host will assist with our Asian Marketing clientele and will need to be fluent in multiple languages. The ideal...
-
National Marketing Supervisor
1 week ago
Las Vegas, United States MGM Resorts International Full timeThe SHOW comes alive at MGM Resorts International.Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences...
-
Cafe Hollywood Host
Found in: Talent US C2 - 1 week ago
Las Vegas, United States Earl Enterprises Full timeJob Description Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all...
-
Cafe Hollywood Host
Found in: Lensa US P 2 C2 - 1 week ago
Las Vegas, United States Earl Enterprises Full timeDescription: Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all...
-
Cashier-Marilyn's
2 weeks ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionWe are looking for Cashiers for Marilyn’s Café who will be interacting with customers and accepting payment from them for services provided.ESSENTIAL DUTIES & RESPONSIBILITIES Take customer orders at the counter.Receive payments and present change to customers.Pack food items, make coffee, and fill beverage cups.Function...
-
Product Marketing Manager
1 week ago
Las Vegas, United States Las Vegas Sands Corp. Full timeJob Description: Position Overview The primary responsibility of the Product Marketing Manager is to work with Sands Digital Services (SDS) and Las Vegas Sands Corp. (LVSC) departments to draft the product’s go-to-market strategy and lead the strategic planning and tactical execution related to product launches. SDS‘s immediate priority is the opening of...
-
Resort Executive Host
Found in: Resume Library US A2 - 2 weeks ago
Las Vegas, Nevada, United States Resorts World Las Vegas Full timeOverview: Our Culture: At Resorts World Las Vegas, our culture is “YOU”. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of...
-
Host/Hostess
2 weeks ago
Las Vegas, United States El Dorado Cantina Full timeJob DescriptionJob DescriptionHosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information. Additionally, hosts are responsible for answering the phone, taking reservations and...