Casino Telemarketing Specialist

3 weeks ago

Las Vegas Nevada, United States Wynn Las Vegas Full time
Job Description

The Casino Telemarketing Specialist will be responsible for the strategic outreach to qualified casino guests via telemarketing outbound calls, converting conversations into booked room reservations. The Casino Telemarketing Specialist will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will be goal driven and will possess strong phone etiquette and customer service skills, a passion for guest care, and a commitment to proactive service and recovery, as necessary. 

Work diligently to drive incremental revenue through booked room reservations.

Projects warmth and enthusiasm on the phone; Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships.

Ensure that all guests are assisted in an efficient and courteous manner.

Resolve complaints and issues effectively while escalating concerns as appropriate.

Must be knowledgeable of the property, and be able to explain, games offered by the casino, current marketing events, promotions, and programs.

Arrange reservations, transportation, and accommodations for guests.

Conduct themselves with the highest levels of integrity and honesty by using sound judgment and make decisions in accordance with established comp and expense guidelines and fully comply with all applicable rules, regulations, laws, and policies.

Confident in your ability to meet goals set forth by the management team.

Demonstrate a willingness to teach, mentor, train and share information with the team.

Has the ability to multitask and prioritize in a challenging environment.

Perform other related duties as required.

Work Environment

Must be able to work in moderate to loud noise conditions.

Must be able to make telephone calls for extended periods (minimum 75+ Outbound calls/day).

Must be able to work under fluorescent lighting, at a desk, off of computer monitors while operating a keyboard, for the majority of the day.

 

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