Senior Manager, HRIS

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

Job Description:

The Senior Manager, HRIS is responsible for leading and managing the implementation and maintenance of HR technology tools (ATS, HCM, LMS, TRS, etc.) as well as maintaining candidate and employee data, reporting, and analytics. The incumbent will help manage HR data systems and technology portfolios, helping to scale the organization through insights, self-service, and company-wide reporting and processes. Building and managing relationships will be key aspect of this roles as the incumbent will partner with key stakeholders across the organization to focus on developing and maintaining HR systems and analytics to help drive business decisions and create short and long-term goals and objectives for system builds, operations, processes, data flows, and security as it relates to HR processes.

The Senior Manager, HRIS is also responsible for building out end-to-end solutions for HR systems and data analytics, insights and tech platform while simplifying the overall system design for end users; optimizing HRIS systems to meet workforce requirements and drive accuracy and Insights; identifying opportunities for automation and reduction of manual processes and partner with teams across HR, Finance, Treasury, and Legal on implementation of solutions; performing regular business process reviews to make ongoing suggestions and create action plans; and helping manage HR Client Service Center; outsourced partner(s).

PRIMARY RESPONSIBILITIES:

• Manage HR tech resources and appropriately assign work, plan and manage priorities, provide technical assistance and participate in case resolution as a working leader;
• Lead HR data and technology projects by introducing SDLC methodology, obtaining key partner buy-in, developing requirements, building/testing, preparing and delivering change management/implementation.
• Collaborate with members of the Executive Leadership team, the HR Leadership team, IT, Finance, Treasury, and Legal to develop and iterate upon processes to create a world-class HR technology platforms.
• Develop and sustain appropriate controls to maintain reliable data and enable scalable reporting solutions.
• Monitor and enhance service delivery standards to ensure consistency, ultimately enhancing both manager and employee experiences
• Leverage subject matter expertise to advise on HR data and technology-related matters across the organization.
• Partner with HR team and business leaders to understand key business questions and design analyses to answer these questions;
• Identify and deliver on opportunities to support key HR Team initiatives through robust analyses and dashboards, ranging from diversity to employee engagement to talent processes Support and develop methods to measure effectiveness of all HR programs, uncover insights and opportunities; and
• Build capacity within the HR organization to utilize data and analytics to drive decision-making. Create resources, dashboards, and training for HR.
• Support all HR functional areas including Total Rewards, Talent Management, and HRBPs on the development/deployment of key HR initiatives including E-Performance, E-Compensation, Talent Acquisition, Benefits Administration, etc.
• Partner with Finance/Treasury on HR processes that support/impact payroll
• Ensure configuration and design solutions meet business requirements for HR systems.
• Mentor, develop, and coach members of project groups to ensure effective knowledge management activity; guide staff within HCM.
• Negotiate priorities and support requirements with the IT department, HR functional staff, line users, and others as appropriate, based on business need.
• Review, plan, budget and forecast HRIS needs and applications by maintaining awareness of vendor plans and impending business issues for their potential impact on current and future HRIS functionality and bolt- on applications, providing senior management with an assessment of the impact, scheduling considerations and other information required for a complete business case.
• Manage HR data governance in many forms across the Organization in many forms in collaboration with finance.
• Developed a pipeline of projects to ensure full utilization of contracted hours provided by third party vendors each month. Work with vendors to deploy projects using an agile methodology
• Increase the HR related data administration of our rater population to increase efficiencies.
  • Manage the administration of compensation for our rater population, identify and reduce inefficiencies in the process
  • Provide additional reporting to HR Business Partners and Recruiting to determine if we can streamline this population in the system
  • Ensure Benefit and other Human Resources policies and procedures are administered in compliance with the applicable documents, policies or laws.
  • Report on resolution metrics, and maintain Service Level Agreements (SLAs),Standard Operating Procedures (SOPs), and contingency plans and tactics to provide service excellence.
  • Respond quickly and adjust to changing internal and external environments impacting operational standards.
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function.

KNOWLEDGE/SKILLS

• Deep working knowledge of PeopleSoft is required including Setup, configuration with developer skills in Application Designer, PeopleCode, Application Engine, SQR.
• Proficient in core HCM Modules- core HR, Benefits, Time and Labor.
• Proven history or HRIS leadership, project management and SDLC and Agile development methodology.
• Should have experience with debugging skills, issue resolution, system testing and production support.
• Must be able to take initiative and partner with internal and external resources. Competency in MS-Office suite
• Excellent oral and written communication skills, enabling communication with technical and non- technical users
• Demonstrated analytical and problem-solving skills
• Setting application strategy, focusing on costs and process efficiency
• Ability to work under tight deadlines and multiple priorities
• Strong interpersonal skills
• Ability to prioritize initiatives and multi-task using well-developed organization skills
• Ability to operate with high level of confidentiality.

EDUCATION AND EXPERIENCE

• Bachelor's degree in HR or Computer Science
• Master's preferred.
• PS Certifications Preferred
• PMP Certification or similar project and resource management experience
• 8+ years relevant experience in Peoplesoft systems implementation in a corporate or consulting environment
• Experience with personal computer applications, database administration in a network or mainframe platform environment
• Demonstrated ability to manage complex, multidisciplinary projects

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ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.