Current jobs related to Production Control Technical Support Analyst - Little Rock - Dillards

  • Production Control Technical Support Analyst

    2 months ago

    Little Rock, United States Dillard's Full time

    THE OPPORTUNITY Dillard's is seeking a Production Control Technical Support Analyst to work at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a flexible schedule which includes weekends, holidays, and night shifts. The primary focus of this position is to assist users of Dillard's Information Technology services who are...

  • Technical Support Analyst

    12 hours ago

    Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Global Help Desk Services, Inc. as a Technical Support Analyst. This is a technical support position that requires strong problem-solving skills, excellent communication skills, and a passion for delivering exceptional customer service.Key ResponsibilitiesResolve technical...

  • Technical Support Specialist

    15 hours ago

    Little Rock, Arkansas, United States Arkansas Copier Center Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Arkansas Copier Center. As a key member of our support team, you will be responsible for providing technical assistance, troubleshooting desktop computer issues, and delivering exceptional help desk support.Key Responsibilities:Provide technical support and...

  • Analyst - Environmental Product Compliance

    4 weeks ago

    Little Rock, United States WESCO International Full time

    The Analyst- Environmental Product Compliance will assist the businesses with customer environmental compliance requests. This will involve working with sales, marketing, customers and vendors to track incoming requests, gathering significant amount Environmental, Compliance, Analyst, Product, Product Engineer, Regulatory Affairs, Manufacturing, Technology

  • Analyst - Environmental Product Compliance

    3 weeks ago

    Little Rock, United States WESCO International Full time

    Job Description The Analyst- Environmental Product Compliance will assist the businesses with customer environmental compliance requests. This will involve working with sales, marketing, customers and vendors to track incoming requests, gathering significant amount of data, data entry and reporting required information to customers in a timely manner....

  • Technical Support Specialist

    1 week ago

    Little Rock, Arkansas, United States GSK Solutions Full time

    Job OverviewPosition: Technical Support Specialist Type: Contract Rate: Competitive Client: GSK Solutions Inc.This role involves providing essential support for the operations of a statewide communications network. The position is designed to ensure seamless functionality and user satisfaction.Key Responsibilities:Inputting radio data into the system to...

  • Technical Support Specialist

    4 days ago

    Little Rock, Arkansas, United States GSK Solutions Full time

    Job OverviewPosition: Technical Support SpecialistType: Contractual EngagementCompensation: Competitive hourly rateClient: State of ArkansasThis role is a temporary engagement aimed at bolstering the operations of a critical communications network. The position may be extended based on performance and operational needs.The network serves a vast array of...

  • Technical Support Specialist

    3 days ago

    Little Rock, Arkansas, United States GSK Solutions Full time

    Job OverviewPosition: Technical Support SpecialistType: ContractualCompensation: Competitive hourly rateClient: State AgencyThis role is essential in facilitating the operational efficiency of a statewide communication network. The position is temporary but has the potential for extensions based on performance and needs.The communication network serves a...

  • Lead Technical Support Engineer

    1 week ago

    Little Rock, Arkansas, United States Oracle Full time

    Job OverviewAs a vital member of the Support team, your primary objective is to provide exceptional post-sales assistance and solutions to Oracle's customer base while championing customer needs. This role entails addressing post-sales non-technical inquiries through various communication channels, alongside managing technical questions related to the...

  • Financial Operations Analyst

    1 week ago

    Little Rock, Arkansas, United States Arkansas Government Job Full time

    Position Title: Fiscal Support AnalystDepartment: Arkansas Department of Human ServicesSalary Range: $32, $46,987.00Position Overview: The Fiscal Support Analyst plays a crucial role in executing a variety of financial tasks that are essential support functions within a designated department or program. This role involves the examination of financial data...

  • Production Support Specialist

    1 week ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: As a General Helper at 3M, you will play a crucial role in the manufacturing process by providing essential support to the production team.Key Responsibilities:Assist in the assembly line operations to ensure smooth workflow.Maintain a clean and organized workspace to promote safety and efficiency.Operate various machinery and equipment as...

  • Technical Support Specialist for Digital Banking

    23 hours ago

    Little Rock, Arkansas, United States First Horizon Bank Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Digital Banking team at First Horizon Bank. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their digital banking needs are met efficiently and effectively.Key ResponsibilitiesProvide technical...

  • Production Support Specialist

    1 week ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: As a General Helper at 3M, you will play a crucial role in supporting our production processes.Key Responsibilities:Assist in the assembly line operations to ensure smooth workflow.Maintain a clean and organized workspace to promote safety and efficiency.Operate various machinery and equipment as required.Adhere to all safety protocols and...

  • Production Support Specialist

    4 days ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: As a General Helper at 3M, you will play a crucial role in the manufacturing process by providing essential support to the production team.Key Responsibilities:Assist in the assembly line operations to ensure smooth production flow.Maintain a clean and organized workspace to promote safety and efficiency.Operate various machinery and...

  • Production Support Specialist

    1 week ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: As a General Helper at 3M, you will play a crucial role in our production operations.Key Responsibilities:Assist in the assembly line processes to ensure efficient production flow.Maintain a clean and organized workspace to promote safety and efficiency.Operate various machinery and equipment as required for production tasks.Adhere to all...

  • Production Support Specialist

    1 week ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: At 3M, the role of a General Helper involves crucial support in the manufacturing process.Key Responsibilities:Assist in the assembly line operations to ensure smooth production flow.Maintain a clean and organized workspace to promote safety and efficiency.Operate various machinery and equipment as required for production tasks.Adhere to...

  • Production Support Specialist

    1 week ago

    Little Rock, Arkansas, United States 3M Full time

    Position Overview: At 3M, we are seeking a dedicated General Helper to contribute to our production operations. In this role, you will play a vital part in ensuring smooth assembly line processes.Key Responsibilities:Assist in the assembly line production activities.Maintain a clean and organized workspace to promote efficiency.Operate various machinery and...

  • Senior Applications Operations Analyst

    1 week ago

    Little Rock, Arkansas, United States Southwest Power Pool Full time

    Position OverviewSouthwest Power Pool (SPP) is dedicated to more than just energy; we prioritize the strength of our connections. Our workforce collaborates to guarantee that electricity is delivered consistently and affordably to the vast population within our service area. Recognized as one of Arkansas' premier workplaces, we seek an individual who is...

  • Technical Product Manager

    2 weeks ago

    Castle Rock, United States GTN Technical Staffing and Consulting Full time

    Technical Product Manager DETAILSLocation: 100% On-Site in Castle Rock, COPosition Type: Direct-HireSalary: up to $120,000 (Based on Experience) Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.ABOUT THE POSITIONGTN Technical Staffing is seeking a Product Manager for a...

  • Technical Product Manager

    2 weeks ago

    Castle Rock, United States GTN Technical Staffing and Consulting Full time

    Technical Product Manager DETAILSLocation: 100% On-Site in Castle Rock, COPosition Type: Direct-HireSalary: up to $120,000 (Based on Experience) Residency Requirements: Candidates authorized to work in the US are encouraged to apply. No sponsorship is being offered at this time.ABOUT THE POSITIONGTN Technical Staffing is seeking a Product Manager for a...

Production Control Technical Support Analyst

2 months ago

Little Rock, United States Dillards Full time
Job DescriptionJob Description

THE OPPORTUNITY

Dillard's is seeking a Production Control Technical Support Analyst to work the night shift at the Data Center located in downtown Little Rock, Arkansas. You must be able to work a flexible schedule which includes weekends, holidays, and night shifts.

The primary focus of this position is to assist users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services. This position is also responsible for executing, monitoring, and resolving issues with batch processing.

THE TEAM

Night Shift Operations is responsible for closing the business day and starting the batch processes during the overnight hours, performing systems maintenance, monitoring the performance of the batch processes, and ensuring all company applications are available on time to start the next business day. They are also responsible for providing technical support to all Dillard locations that are still online when the evening shift starts and as those locations come online in the morning.

WHAT YOU WILL DO

  • Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
  • Must be able to function independently
  • Handle phone and email support for moderate system or content issues
  • Identify, resolve, and escalate issues when necessary
  • Clearly communicate technical solutions in a user-friendly, professional manner
  • Record interactions in our service ticket database
  • Identify and document resolution to recurring inquiries
  • Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
  • Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations
  • Ensure all batch processes are started and completed in a timely manner

THE MUST-HAVES

  • Authorization to work in the United States without sponsorship
  • At least two years of experience working in help desk or technical support call center environments
  • Excellent problem-solving and decision-making skills
  • Excellent verbal and written communication skills
  • Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment
  • Must be able to work a flexible schedule, which includes weekends, holidays, and after-hours

THE NICE-TO-HAVES

  • Previous customer service experience
  • Supervisory-level experience in a call center or help desk environment
  • Previous experience in a network operations field
  • Previous IT Operations or production control experience
  • Knowledge of Job Control Language (JCL) and batch scheduling applications (Zeke)

WITHIN 1 MONTH, YOU'LL

  • Understand IT Operations batch performance, abend handling, and facility operations.

WITHIN 2 MONTHS, YOU'LL

  • Be able to resolve basic abends with some supervision and have a detailed knowledge of facility operations.
  • Understand the batch process that leads to on-time application availability.

WITHIN 3 MONTHS, YOU'LL

  • Have to be rated positively by all three night shift supervisors before moving permanently to an assigned shift on the day or night shift.
  • Perform system IPLs, DB2 maintenance processes, abend resolution, and have a working knowledge of facility operations.
  • Understand general IT technical support processes and procedures.