Ticket Office Manager Assistant

2 weeks ago

Seattle, United States Seattle Symphony Orchestra Full time $21 - $24
Job DescriptionJob DescriptionDescription:


Position Overview:


The Assistant Ticket Office Manager will assist in the development, oversight, and management of a

high-volume, fast-paced Ticket Office and its staff that emphasizes excellent customer service and operates in a financially sound manner to meet the needs of the Seattle Symphony and BHMC, its

presenters and patrons.


Essential Job Functions:


· Guides and leads Ticket Office Representatives in support of Ticket Sales & Patron Services Manager

· Assists with supervision of Ticket Office Representatives including, but not limited to, creating daily schedules, and delegating daily tasks.

· Oversees daily flow of phone calls and mail printing and processing.

· Assists with Ticket Office Representatives for onboarding procedures and maintaining up to date training materials.

· Maintain high standards of customer service in potentially high stress, high-volume patron interactions.

· Assists in the completion of Ticket Office deposit procedures once reports hit.

· Helps monitors credit card and cash transactions for Ticket Office operations.

· Resolves customer complaints, issues, and inquiries in a timely manner.

· Participates in Benaroya Hall committees and communicates committee information to Ticket Office team.

· Assists in processing subscription sales for all SSO, NGL and BHMC programming.

· Ensures Ticket Office Representatives are aware of new marketing offers, upcoming on-sales and collect current materials from the Marketing Department & BHMC.

· Acts as Show Supervisor of Ticket Office for SSO and BHMC events, including sending all necessary reports to other departments providing up to date ticket office information and ensuring Ticket Office window setup.

· Process third party sales, complimentary tickets, and other orders as needed by management and other departments.

· Communicates with third party groups and agencies regarding ticket counts.

· Assists with Ticket Office projects and initiatives as needed.

Requirements:


Qualifications:


· Ticket office experience strongly preferred.

· Supervisory skills preferred.

· Strong communication and interpersonal skills along with the ability to prioritize and complete all tasks on schedule and accurately.

· College degree or equivalent experience.

· Ability to be a team player in a dynamic, fast-paced environment.

· Excellent customer service skills and attention to detail.

· Willing to work flexible hours including evenings, weekends, and holidays.

· Computer experience in Outlook, Microsoft Word, Excel, and Tessitura strongly preferred.


Physical Requirements:


The physical requirements described here must be met by the employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.


· The functions of this position are performed primarily in an office environment
· Regular activities include frequent sitting, standing, walking, reaching and bending
· This position may require occasional pulling, lifting and climbing stairs
· Ability to speak, hear and communicate clearly while handling staff inquiries, telephone calls and customer requests
· Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data
· This position requires repetitive motions of the wrists, hands and fingers for typing at a standard keyboard and regular pinching, picking up and holding pencils and other desk tools
· Must have the ability to lift 30 pounds as needed


Benefits:


· Excellent Medical, Dental and Vision Insurance (PPO, low deductible)
· Employer paid Long-Term Disability, AD&D and Life Insurance
· 403b retirement savings plan with employer matching at 1 year
· ORCA transit card or onsite parking
· 10 days Vacation Time, 10 days Sick Time
· 2 personal days
· 11 holidays per year
· Employee Assistance Program


Deadline for applications: September 5th, 2024


The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable
accommodations for qualified individuals with disabilities.


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