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Assistant Front Office Manager

2 months ago

Seattle, United States Hilton Motif Seattle Full time
Description

Join Our Award-Winning Team as an Assistant Front Office Manager at Hilton Motif Seattle

Are you ready to advance your career in a dynamic and supportive environment? Hilton Motif Seattle, located in the heart of downtown near Pike Place Market, The Space Needle, and the Bainbridge Island Ferry, is looking for an enthusiastic Assistant Front Office Manager to join our team.

The ideal candidate for this role will possess:

  • At least one year of hotel front desk experience preferred. 
  • Minimum of one year of supervisory or managerial experience within hotel required.
  • Working knowledge of OnQ and/or certification is a plus.
  • The ability to work weeknights, weekends, overnight, and holidays required.

    The hourly rate for this position is $28.00-$30.00 and is based on applicable and specialized experience and location.

    What will I be doing?

    As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
    • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
    • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
    • Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
    • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Requirements

      What are we looking for?

      Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

      • Hospitality - We're passionate about delivering exceptional guest experiences.
      • Integrity - We do the right thing, all the time.
      • Leadership - We're leaders in our industry and in our communities.
      • Teamwork - We're team players in everything we do.
      • Ownership - We're the owners of our actions and decisions.
      • Now - We operate with a sense of urgency and discipline

        In addition, we look for the demonstration of the following key attributes:

        • Quality
        • Productivity
        • Dependability
        • Customer Focus
        • Adaptability

          What will it be like to work for Hilton?

          Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

          The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

          We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.  Hilton offers its eligible team members a comprehensive benefits package including:

        • Medical Insurance Coverage – for you and your family
        • Vision, dental, life and disability insurance
      • Mental Health Resources
    • Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours per year
  • Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program.  Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).  
Go Hilton travel discount program: 100 nights of discounted travel per calendar year Matching 401(k) Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development  Team Member Resource Groups Recognition and rewards programs Access to your pay when you need it through DailyPay Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Complimentary meals in the cafeteria while on shift Commuter benefit - Unlimited city and county public transit for only $10/mo. Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, and late check out fees. Eligible for up to 3.5% pay out of total monthly target when department goal achieved.

#LI-CU1

Source: Hospitality Online