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Assist. Supervisor, Case Manager Columbia Co.

1 month ago

Hudson, United States St. Catherine's Center for Children Full time
Job DescriptionJob Description

About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital Region. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, is continuing to grow. St. Catherine’s employs more than 300 full and part-time staff, and we are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.

Position Overview:

The Assistant Supervisor Case Manager is responsible for carrying a small caseload (PT) and assist the Program Supervisor with providing oversight to the case management team for the Columbia County Homeless Intervention Team and the Galvan Motel, and assist in completing paperwork and reports identified by the Program Supervisor. As a Case Manager, they are responsible for providing Outreach & Engagement in communities to locate and connect and/or reconnect members to primary care physicians. Once engaged, the Case Manager will refer to Health Homes for care coordination, when appropriate, and assist as needed to ensure the family/individual successfully engages in primary care.

This is a full-time position, Monday-Friday with some flexibility needed to work hours beyond a regular workday, including rotation of holidays.

Candidates with relatable life experience are encouraged to apply

Duties & Responsibilities include, but are not limited to:

  • Assist Program Director with the overall operation of the Homeless Intervention Program, including directing the Homeless Case Management Team in their absence.
  • Manage and oversee all Prevention Referrals.
  • Ensure income and demographics are accurate and up to date, as well as the client rosters.
  • Assist in completing intakes when needed.
  • Assist in facilitating CTI weekly meetings.
  • Carry a caseload of 4-8 providing direct case management services to families and individuals referred by Columbia County Department of Social Services.
  • Participate in Education and Outreach Committee meetings.
  • Conduct Outreach & Engagement through engaging communities.
    • Assist Families or Individuals in:
    • Enrolling in Health Insurance
    • Connecting to a Primary Care Physician.
    • Ensure family or individual has prescriptions for medication and it is filled
  • Other activities include addressing the Social Determinants of Health which include:
    • Health & Healthcare
    • Economic Stability
    • Social & Community Context
    • Neighborhood & Environment
    • Education
  • Assist with completing Coordinated Entry Applications, when necessary.
  • Complete a Social determinant of Health checklist at baseline and 6 months.
  • Meet independently with families/individuals to assess needs and strengths.
  • Meet with families/individuals to provide health plan goal assistance; follow up as needed to ensure goals are being accomplished; act responsibly in providing information and empower clients to identify choices in their daily lives.
  • Establish and maintain professional working relationships with families/individuals and all agency staff members, while maintaining appropriate personal boundaries in accordance with all agency procedures, policies and practices.
  • Develop service health care goals for families/Individuals. Empower clients to identify best choices in their daily life by providing necessary information.
  • Act as the primary advocate for clients.
  • Assist families/individuals in obtaining necessary services required to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services).
  • Assist in identifying and resolving barriers to housing retention by securing rehabilitative and/or supportive care, day care, etc.
  • Act as primary liaison for the family when communicating with public assistance and other resource providers.
  • Provide transportation for families to various appointments: medical, social services and apartment searches, when appropriate.
  • Assist the Program Director/Supervisor in setting up Outreach events in Columbia County.
  • Provide direction to the Case Management team and assist in staff supervision.
  • Assist with completion of reports, managing referrals and staff assignments.
  • Document interactions with families using critical incident reports, assessment forms, progress note section of case file, log and service plans.
  • Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant.
  • Regularly participate in professional development programming.
  • Actively contribute to the maintenance of “client-supportive” and respectful interactions philosophy.
  • Network with agency staff in the Collaborative and with other community agencies that will enable families to connect with the service delivery system.
  • This position will have access to highly sensitive records, with access to client Protected Health Information (PHI), in order to carry out the required duties and responsibilities. Therefore, the ability to meet all HIPAA requirements and maintain strict client confidentiality is essential.
  • Additional position-related duties and responsibilities as assigned by the supervisor/ director.

Position Specifications:

  • Bachelor’s Degree in human services or related field, preferred. Associate's Degree required.
  • At least one year of supervisory experience and a professional record of integrity and strong advocacy for homeless families.
  • Requires outstanding communication skills, with a strong attention to detail and excellent writing aptitude.
  • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and secure Internet practices.
  • Ability to work hours beyond a regular workday, including rotation of holidays.
  • Demonstrated ability to work with clients and as a team member.
  • Knowledge of community resources is a plus.
  • Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies.
  • Capable of relating to a culturally diverse and economically disadvantaged population. This includes but is not limited to a broad range of people with various developmental and functional levels.
  • Ability to maintain confidentiality as this position will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities.
  • Must have a Clean and Valid New York State Driver’s License – be actively licensed for at least one (1) year is required; Reliable transportation is essential.
  • Ability to pass required pre-employment background checks, to include fingerprinting, is required.

What We Offer:

  • Competitive Pay with an Excellent Benefits Package
  • Health Insurance options*: Medical, Dental and Vision
  • Generous Combined Leave Time and 10 PAID Holidays*
  • $500 Employee Referral Bonus*
  • Professional Development & Career Growth Opportunities
  • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
  • Pension Plan with Aggressive Agency contribution*
  • Life Insurance – Automatic Benefit at no cost to employee
  • Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate
  • Tuition Reimbursement*
  • Travel/ Mileage Reimbursement*
  • Our Commitment to Diversity, Equity, Inclusion & Belonging
  • The Comfort of a Business Casual Environment.

*To qualify, certain conditions may apply

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks

EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.