Account Technician

3 weeks ago


Norristown, United States Behind the Design Full time
Job DescriptionJob Description

Account Technician Opportunity with a Leading Window Treatment Provider

Are you detail-oriented, customer-focused, and driven to achieve sales? Do you enjoy a mix of technical work and client interaction? If you're seeking a role where you can combine your skills with customer engagement, this is the perfect opportunity for you We are one of the nation’s top providers of high-end blinds, shades, and shutters, and we're looking for an Account Technician to join our growing team.

Role Overview:

As an Account Technician, you’ll be responsible for both hands-on technical tasks and client-focused interactions. From performing installations to providing exceptional customer service, your role will be a blend of technical expertise and relationship building as you ensure our clients receive the best possible experience. You’ll serve clients throughout the Montgomery/Bucks County area, handling a variety of responsibilities, including product installations, repairs, and consultations.

What We Offer:

  • Competitive Pay: Base salary starting at $50,000, plus commissions.
  • Earnings Potential: Projected first-year earnings up to $65,000.
  • Generous Time Off: 2 weeks of PTO, 7 sick days, and 6 paid holidays annually.
  • Travel Benefits: Company vehicle provided for travel to client appointments, with mileage reimbursement.
  • Comprehensive Training: Enjoy a paid 2-week training program in Dallas, TX (all expenses covered), along with ongoing professional development and hands-on learning.
  • Career Growth: Exciting opportunities to advance within our expanding franchise of a well-established brand.
  • Flexible Schedule: Choose between Monday-Friday 9-5 or Tuesday-Saturday 9-5. Some Saturday availability may be required for client appointments.

Qualifications:

  • Experience: A background in sales, customer service, installations, carpentry, or related fields is a plus, but not required. We’re looking for someone with a willingness to learn and a passion for client satisfaction.
  • Driver’s License: Must hold a clean and valid PA driver’s license.
  • Background Check: Ability to pass a criminal background check is required.

Who We’re Looking For:

  • Hands-On Problem Solver: Previous installation experience is helpful but not essential. We need someone who’s eager to tackle challenges and grow within the role.
  • Customer-Focused: Proven experience working with high-end clientele, providing long-term, quality solutions is valued.
  • Adaptability: Ability to follow established procedures while being flexible and responsive to changing situations.
  • Effective Communicator: You connect easily with clients, delivering professional and consultative guidance throughout the sales and service process.
  • Independent Worker and Team Player: You can work autonomously while also contributing to a collaborative team environment.
  • Growth-Oriented: You bring a forward-thinking approach and are excited about expanding your knowledge and skills.

Key Responsibilities:

  • Conduct in-home installations and repairs within a 45-mile service area.
  • Educate clients on the best window treatment options for their spaces, making expert recommendations.
  • Use our advanced technology for precise measurements and installations.
  • Ensure high-quality, lasting installations that exceed client expectations.
  • Oversee the entire installation process, from product delivery to completion, ensuring a smooth experience for the client.
  • Maintain accurate records and manage product tracking using CRM software.
  • Proactively follow up with clients after installations to ensure satisfaction and provide additional support as needed.
  • Travel to and from client consultations in a company-provided vehicle.

Ready to Elevate Your Career?

If you’re ready to take on a role that blends technical skills with customer engagement, apply today We look forward to starting a conversation with you.

Behind the Design and Affiliates are proud to be equal-opportunity employers

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