Front Desk + Play Lounge
4 weeks ago
Barre3 is a fitness company with a revolutionary vision: to redefine what success in fitness means. Profiled for disrupting the industry in major media outlets such as How I Built This, Fast Company, Forbes, and Time, we have flipped the focus of fitness from attaining an imagined ideal driven by societal standards to being balanced in body and empowered from within—a radical shift that helps people create healthy relationships with their bodies and minds.
The foundation of our company—and the key to achieving our vision—is the barre3 class, a full-body balanced workout combining strength conditioning, cardio, and mindfulness. Taught in our 160+ studios across the U.S. and Canada and on our online platform, which has a streaming-subscriber base in 98+ countries, our class reaches hundreds of thousands of people. Launched just over 11 years ago, barre3 has already become one of the largest franchisors in the industry and has grown into a matrix organization with distinct and thriving units, including franchise, digital, retail, and retreat experience.
The opportunityThe Operations Staff are responsible for three main roles, Front Desk, Play Lounge, and Support Staff duties. The Front Desk and Play Lounge team are responsible for ensuring strong client relations while maintaining an organized, clean, and welcoming studio atmosphere; focusing on sales, membership, leading by example, and imprinting on other staff. The Operations Team will assist the Studio Manager in daily tasks that meet the guidelines outlined in the Policy and Procedure Manual for studio maintenance.
Barre3 is committed to the full inclusion of all qualified individuals. As part of this commitment, barre3 will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@barre3.com.
Key Responsibilities
- Provides excellent customer service to visitors and members.
- Seeks to build relationships with members to provide a positive and memorable barre3 experience.
- Drives and performs some sales duties by selling and upselling product offerings, classes, and retail to potential clients and existing members.
- Builds strong client relations with barre3 clients while maintaining a warm and supportive environment.
- Provides a safe and caring environment for barre3 children.
- Executes strong communication skills and a professional presence to staff and clients.
- Works together as a team to ensure that the day-to-day operations run smoothly.
- Strives to be the top seller of b3 memberships, retail, and class packages; while also modeling best practices around selling to all team members.
- Assists Studio Manager in writing new client emails, staff and info email accounts, client referral cards, client outreach, client accounts, and communication.
- Works on special projects with Studio Manager and Operations Manager
- Helps continuously evolve barre3 studio standards, making Portland “best-in-class” for operations standards company wide.
- Maintains a clean, sanitary, and organized studio atmosphere at all times.
- Prepares the studio for the AM/PM classes and front desk shift.
- Helps with in-studio events and off-site events.
Requirements
- The ability to provide exceptional customer service and work independently.
- Must possess excellent listening, verbal and written communication skills.
- Ability to multi-task and work in a fast-paced environment. Must demonstrate initiative, self-motivation, adaptability, and flexibility.
- Must possess strong interpersonal, organizational, attention to detail, analytical, decision-making, and problem-solving skills.
- Must display empathy while maintaining firm boundaries.
- Must be able to work a minimum of two shifts per week.
- Two years of education, or equivalent experience, in customer service, sales, or childcare is required.
Benefits
- Competitive compensation
- Complimentary studio membership for you and a family member
- 40% off barre3 retail products
- Mission-driven and values-oriented company
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