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Business Analyst

2 months ago

Hartford, United States Telnet Inc Full time
Job DescriptionJob Description

Job Title: Business Analyst - Level 3

Location: Hartford, Connecticut

Duration: 12 Months

Job Description:
The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut. The Business Analyst will support the team by performing detailed requirements analysis, processes documentation, and some user acceptance testing in consistent with the goals and objectives of the Connecticut Digital Service.

Experiences Required for This Role

Requirements Analysis At least 3 years of experience and use cases with the following:

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Leading ongoing reviews of business processes and developing optimization strategies

Staying up to date on the latest process and IT advancements to automate and modernize systems

Conducting meetings and presentations to share ideas and findings

Working closely with clients, technicians, and managerial staff

Managing projects, developing project plans, and monitoring performance

Updating, implementing and maintaining procedures

Prioritizing initiatives based on business needs and requirements

Serving as a liaison between stakeholders and users

Managing competing resources and priorities

Process Documentation At least 3 years of experience and use cases with the following:

Documenting and communicating the results of your requirements analysis

Effectively communicating your insights and plans to cross-functional team members and management

Gathering and reporting critical information from meetings with various stakeholders

Monitoring deliverables and ensuring timely completion of projects

User Acceptance Testing At least 2 years of experience and use cases with the following:

Ensuring solutions meet business needs and requirements

Performing user acceptance testing

Digital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following:

Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration

Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback

Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

Knowledge, Skills, and Ability

Business Analysis

Exceptional analytical and conceptual thinking skills

The ability to influence and determine acceptable solutions with stakeholders

Advanced technical and documentation skills

Fundamental analytical and conceptual thinking skills

Reporting and presenting

A track record of following through on commitments

Excellent planning, organizational, and time management skills

A history of leading and supporting successful projects

Performance in Complex Situations

Communication and collaboration with state-wide partners

Clearing challenges for team members

Comfort in blazing a path through an ambiguous work environment

Judgement fitting to the ever-changing environment

Ability to juggle multiple project workstreams

Service Design Team Building

Supporting teammates' skills and behaviors development and delivery

A balance between strong domain expertise and flexibility

Prioritization, organization, and triage in an independent environment

Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

Ability to maintain strict confidentiality

Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills

A bachelor's or master's degree in business or related field

3 years of business analysis or a related field.

1 year of user-centered design

1 year of user research and analytics

1 year of customer relationship management platforms such as Salesforce

1 year of web content management platforms such as Sitecore

Schedule

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 8

Time Zone: EST

Shift: 8:00 AM to 5:00 PM