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Surgery Scheduler Urologic Consultants Wyoming Office
3 months ago
Urologic Consultants Wyoming Office
GENERAL SUMMARY
The Surgery Scheduler
Schedules and preauthorizes surgeries and specialized procedures for the physician/medical practice including the scheduling of follow up appointments in the office. Surgery Scheduler reviews pre-op tests required, medications, allergies, and medical history with patient. Understands insurances and manages pre-certifications required for obtaining benefits. The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Scheduler will multitask and handle obstacles with outstanding customer service skills.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
- Schedules office, surgery centers and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
- Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
- Maintains a surgical log for statistical analysis.
- Provides pre-surgical packets to patients confirming date and pre-operative instructions.
- Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
- Ensures all pre-operative labs are ordered, tracked for completion and scanned correctly into the patient’s electronic medical record.
- Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
- Verifies and re-verifies scheduling for accuracy before schedules are published.
- Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
- Must treat our patients and our referring physicians with the utmost courtesy and respect whether in person or on the phone.
- Maintains patient confidentiality.
- Performs other position related duties as assigned.
KNOWLEDGE | SKILLS | ABILITIES
- Knowledge in healthcare systems operations such as EMR.
- Knowledge of database management.
- Knowledge of medical terminology, healthcare coding systems, and clinics functions.
- Knowledge of governmental regulations and compliance requirements.
- Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
- Delivers exceptional patient service throughout all interactions.
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail.
- Customer-oriented with ability to remain calm in difficult situations.
- Display exceptional customer service skills.
- Delivers exceptional patient service throughout all interactions.
- Skill in using computer programs and applications including Microsoft Office.
- Ability to build relationships with patients and display empathy and compassion to patients.
- Ability to work independently and manage deadlines.
- Ability to work with other team members and patients in a courteous and cooperative manner.
- Complies with HIPAA regulations for patient confidentiality.
- Complies with all health and safety policies of the organization.
- Customer-oriented with ability to remain calm in difficult situations.
EDUCATION REQUIREMENTs
- High School Diploma or equivalent required.
EXPERIENCE REQUIREMENTS
Minimum of one year scheduling experience in a surgery center and/or medical office setting.
Requirements: