Service Coordinator

3 weeks ago

Pewaukee, United States 2W Technologies, Inc. Full time
Job DescriptionJob Description

The Service Coordinator is a crucial role within 2W Tech, acting as the central point of contact between our clients and our technical team. This role is responsible for ensuring the efficient operation of our service delivery by managing inbound ticket assignments, overseeing internal ticket management, maintaining high levels of client satisfaction, and performing general administrative office duties. The Service Coordinator will also coordinate third-party resources and provide backup support for procurement processes.

Key Responsibilities:

  • Dispatch and Ticket Management:
    • Oversee the assignment of inbound service tickets to appropriate technical personnel.
    • Monitor and manage the status of tickets within the internal ticketing system, ensuring timely resolution and communication.
    • Coordinate with technical staff to prioritize and escalate tickets as necessary.
  • Client Satisfaction:
    • Act as the first point of contact for client communications regarding service delivery.
    • Gather and analyze client feedback to drive continuous improvement in service quality.
    • Work closely with the Client Success Managers to address and resolve any client concerns promptly.
  • Third-Party Resource Management:
    • Coordinate with external vendors and partners to align resources with client needs.
    • Manage the scheduling and utilization of third-party services to complement internal capabilities.
  • Procurement and Order Processing:
    • Provide backup support for procurement tasks, including processing orders on the order management board.
    • Assist with hardware ordering, ensuring accuracy and adherence to client specifications.
    • Oversee shipping and receiving activities, tracking deliveries, and managing inventory.
  • General Administrative Duties:
    • Answer phone calls and direct them to the appropriate team members.
    • Manage office supplies and place orders as needed to ensure the smooth operation of the office environment.
    • Provide administrative support to other departments as needed to facilitate interdepartmental communication and efficiency.

Qualifications:

  • Proven experience in service coordination or a similar role, with a strong emphasis on administrative responsibilities.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills, with a client-first mindset.
  • Familiarity with general office equipment.
  • Ability to work collaboratively with a diverse team of technical professionals.
  • Basic understanding of procurement processes and inventory management.

Education and Experience:

  • Associate degree is preferred.

Working Conditions:

  • Office-based role with standard working hours.

2W Tech is a leading technology service provider specializing in cutting-edge solutions for the manufacturing industry, including Epicor ERP, IT Infrastructure, Azure cloud services, security solutions, and comprehensive managed technology programs. As an esteemed Epicor Platinum Elite Partner and a Microsoft Tier 1 Cloud Services Partner, we are dedicated to delivering unparalleled service and support.

  • Logistics Coordinator

    3 weeks ago

    Pewaukee, United States Northstone, Inc. Full time

    Job DescriptionJob DescriptionLogistics CoordinatorResponsible for the management of all international shipments from the company with tasks including quoting, document creation, customer contact and working with forwarders on all shipments. Responsibilities:Work with Customer Service to quote shipments using estimated weights and dims and identify best...

  • Global Service Manager

    2 weeks ago

    Pewaukee, United States Northstone, Inc. Full time

    Job DescriptionJob DescriptionGlobal Service ManagerResponsible for the planning, structure, organization, and execution of the global field service strategy. The ideal candidate will work cross functionally to increase the professional service support provided by the service team. This includes development of common global service performance standards and...

  • Day Trip and Senior Events Coordinator

    5 days ago

    Pewaukee, United States City of Pewaukee Full time

    Job DescriptionJob DescriptionThe Day Trip Coordinator is responsible for planning, organizing, and overseeing day trips and outings for the community. This role involves coordinating transportation, selecting destinations, managing logistics, and ensuring a safe and enjoyable experience for participants. The Day Trip Coordinator collaborates with various...

  • Global Service Operations Manager

    3 days ago

    Pewaukee, United States CFR Engines Inc. Full time

    CFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch products to our customers worldwide. As we continue to expand, we are seeking a highly skilled and motivated Global Service...

  • Global Service Operations Manager

    1 day ago

    Pewaukee, United States CFR Engines Inc. Full time

    CFR Engines, Inc. is a leading manufacturer known for its commitment to innovation, quality, and excellence in the petroleum fuel testing sector. We take pride in our cutting-edge technology and dedication to delivering top-notch products to our customers worldwide. As we continue to expand, we are seeking a highly skilled and motivated Global Service...

  • Executive Recruiter and Corporate Coordinator of Fringe Benefits

    3 weeks ago

    Pewaukee, United States Venturedyne Ltd Full time

    Job DescriptionJob DescriptionThis position will work with management to identify/recruit for the executive-level needs throughout the corporation and will also assist in the overall administration of the corporation's benefit programs. Basic job duties for the recruiting portion of this position include (but are not limited to) writing detailed job...

  • Patient Coordinator/Medical Aesthetician

    3 days ago

    Pewaukee, United States Edgeless Beauty Group Full time

    Job DescriptionJob DescriptionSalary: $15-18 DOEAre you a person that is passionate about professionalism, beauty and hospitality? Then Skn Bar Rx would love to build a relationship with you! We are looking for enthusiastic, fun, and caring people to help to provide meaningful experiences for our patients.  Skn Bar Rx is looking for team members to support...

  • Patient Coordinator/Medical Aesthetician

    4 weeks ago

    Pewaukee, United States Edgeless Beauty Group Full time

    Job DescriptionJob DescriptionSalary: $15-18 DOEAre you a person that is passionate about professionalism, beauty and hospitality? Then Skn Bar Rx would love to build a relationship with you! We are looking for enthusiastic, fun, and caring people to help to provide meaningful experiences for our patients.  Skn Bar Rx is looking for team members to support...

  • 2024-2025 Rock County Health Department PHA Member

    2 weeks ago

    Pewaukee, United States Americorps Full time

    2024-2025 Rock County Health Department PHA Member This Public Health AmeriCorps position will support the Rock County Public Health Department (RCPHD) Public Health Emergency Preparedness (PHEP) program in developing and implementing strategies to prepare for, mitigate, and respond to emergencies. RCPHD's PHEP program works to promote and implement...

  • Branch Operations Supervisor

    2 days ago

    Pewaukee, United States Border States Full time

    Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. **This position will be located in**: Pewaukee, WI **Job Summary**: Leads and supervises the day-to-day functions of branch operations....

  • Director, Technical Infrastructure

    1 week ago

    Pewaukee, United States Clean Harbors Full time

    Director of IT Field Services Under the direction of the Senior Vice President of Information Technology, the Director of IT Field Services will play a pivotal role in ensuring the delivery of IT services to critical Clean Harbors remote locations including all incinerators and re-refineries across North American. You will lead and inspire a team of senior...

  • Restaurant Assistant Manager

    3 weeks ago

    Pewaukee, United States The Spanish Traveler Full time

    Job DescriptionJob DescriptionWe are seeking a Restaurant Assistant Manager to join our team! You will be responsible for providing customers with a memorable dining experience. Responsibilities:Supervise and coordinate front of house activitiesOversee guest services and resolve issuesEnsure a high quality of plate preparationTrain and manage front of...

  • 2024-2025 Sawyer County AmeriCorps Public Health Specialist

    2 weeks ago

    Pewaukee, United States Americorps Full time

    2024-2025 Sawyer County AmeriCorps Public Health Specialist The Public Health AmeriCorps member will increase their knowledge of public health needs by engaging in various activities related to patient outreach and education, follow-through in care, and patient retention in care. Further help on this page can be found by clicking here. Member Duties :...

  • Assistant Chief Engineer

    6 days ago

    Pewaukee, United States DR HOTEL EMPLOYEE LEASING LLC Full time

    Description Reports To: Chief Engineer Supervises: Maintenance Associates Job Purpose: To supervise maintenance operations as well as repair and maintain physical structure of the hotel. Job Responsibilities: Assume control of the Engineering Department when the Chief Engineer is not available. Ensure projects are completed according to specifications and on...

  • 2024 - 2025 Rock County Communications PHA Member

    2 weeks ago

    Pewaukee, United States Americorps Full time

    2024 - 2025 Rock County Communications PHA Member Serve with Communications Specialist and agency staff to ensure development of timely communications that are evidence informed, consider the health literacy of the intended audience, and support prevention and wellness. Coordinate with subject matter experts to ensure communication content is aligned with...

  • Facilities Custodian and Maintenance Mechanic

    4 weeks ago

    Pewaukee, United States Venturedyne Ltd Full time

    Job DescriptionJob DescriptionWe are looking for an experienced person to clean, maintain and keep in order our high-end facility which serves as the beautiful corporate headquarters building and grounds of Venturedyne Ltd. located in Pewaukee. This person will be personally in charge of daily, weekly, monthly and annual duties pertaining to the maintenance...

  • Office Manager

    6 days ago

    Pewaukee, United States Teksky Inc Full time

    **Role Description**: This is a full-time on-site role for an Office Manager at Remodeling in Pewaukee, WI. The Office Manager will be responsible for providing administrative assistance; accounts payable invoice coding and entry; accounts receivable draws on new homes, billing on remodel projects and lien waiver collection; change order entry and payment;...

  • Senior Executive Assistant to the President

    5 days ago

    Pewaukee, United States Waukesha County Technical College Full time

    Description Waukesha County Technical College (WCTC) is seeking a highly organized, dynamic, and professional Executive Assistant to provide comprehensive support to the WCTC President, Richard Barnhouse. This pivotal role requires a blend of administrative expertise, excellent communication skills, and the ability to manage multiple priorities with...

  • Senior Engineering Technician

    1 week ago

    Pewaukee, United States City of Pewaukee Full time

    Job DescriptionJob DescriptionThe City of Pewaukee has an opening in our Engineering Division of the Department of Public Works for a full-time Senior Engineering Technician. The hourly wage range is $30.24-$31.61 with a very generous benefits package. Examples of the duties of this position include – Confer with supervisor, Public Works staff to...

  • Information Systems Manager

    24 hours ago

    Pewaukee, United States Tim O'Brien Homes Full time

    Description The Information Systems Manager's primary focus will implement and manage secure, reliable, innovative, solutions that align with the business needs of the Tim O'Brien Homes. The Information Systems Manager will understand the needs of the customers, understand our competition, and understand our core business strategy to ensure that our internal...