Branch Operations Supervisor

3 weeks ago

Pewaukee, United States Border States Full time

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

**This position will be located in**: Pewaukee, WI

**Job Summary**:
Leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions.

**Responsibilities**:

- Essential Functions_
- Serves as a point of contact for all SAP training, system upgrade coordination and branch change management, as appropriate.
- Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
- Develops and/or reviews proposals for purchasing equipment.
- Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff.
- Supervises all inventory modifications using the reason codes in SAP.
- Provides leadership during the location’s annual inventory process and with the Inventory committee.
- Consistently provides responsive, quality customer service to our customers.
- Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition and problem resolution.
- Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
- Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
- May oversee inventory cycle counting, inventory performance, bin management, return management and root cause analysis of inventory discrepancies.
- Non-essential Functions_
- Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
- Approves all inventory returns.
- Responsible for the payment of all bills and donation payments for the branch within approved limits.
- Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
- Completed branch reporting, as needed.
- May facilitate new employee orientation and onboarding activities
- Reviews and approves credit invoices.
- May handle facility maintenance.
- Other duties as assigned by supervisor or other designate.

**Qualifications**:

- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Prior supervisory experience with a minimum of two years’ prior customer service or sales experience preferred.
- Strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of three-years of prior electrical distribution experience preferred.

**Skills and Abilities**:

- Excellent customer service skills include being competent, accurate, responsive and engaged.
- Excellent interpersonal, written and verbal communication, reading skills.
- Ability to effectively plan and organize.

**Physical Requirements**:
**Frequency at which you would carry/lift in a typical day**:
Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100%
- ** Lift from Waist**:

- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- ** Lift from Floor**:

- < than 10 lbs. - Frequently
- 10 to 25 lbs. - Frequently
- 26 to 50 lbs. - Frequently
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
- ** Carried for Distance**:

- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all

**Physical Activity**:
**Frequency at which you would do the following in a typical day**:

- ** Sitting** (a continuous period of being seated) - **Continuously**:

- ** Standing **(for sustained periods of time) - **Frequently**:

- ** Walking **(moving about on foot to accomplish tasks) - **Frequently**:

- ** Bending/stooping** (downward and forward) - **Frequently**:

- ** Crawling **(moving about on hands and knees or hands and feet) - **Occasionally**:

- ** Climbing/Walking Stairs **(ascending or descending) - **Frequently**:

- ** Reaching **(extending arms in any direction) - **Frequently**:

- ** Crouching/squatting **(bending the body downward and forward by bending leg and spine)

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