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Host/Hostess

3 months ago

Boston, United States Zuma - Boston Full time
Job DescriptionJob Description

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking. Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens: the main kitchen, the sushi counter and the robata grill.

Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection. Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept. 


Zuma offers a comprehensive benefits package that reflects our commitment to taking great care of our team members. Here’s a summary of the fantastic benefits you can expect as part of the Zuma family:

  • Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
  • Paid Time Off: Start with 10 days of PTO per year to relax and recharge.
  • Career Growth: Take advantage of opportunities to grow your career with Zuma at our locations globally, including in the US, Europe, the Middle East, and Asia.  
  • Global Experience: Work alongside a team with extensive global hospitality and culinary experience, offering you invaluable learning and growth opportunities.
  • Family Meals: Enjoy complimentary daily family meals at our restaurant.
  • Dining Discounts: Receive a 50% discount on dining at Zuma, so you can savor our culinary delights even off the clock.
  • Referral Bonus Program: Earn bonuses for referring talented friends and colleagues to join our team.

POSITION PURPOSE:

To assist the reception manager and senior receptionists during service and follow through with any tasks given to enhance the guests experience.


ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
  • Works as a member of the restaurant team.  Interacts with service crew in a positive manner.  Assists others whenever needed.
  • Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
  • Anticipate and service the guest’s needs before requests are made.
  • Follow proper time and attendance and uniform procedures.
  • Maintain menu cleanliness.
  • Be consistent with status checks and updating out times.
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