Member Experience Officer

4 weeks ago

Camp Hill, United States Belco Community Credit Union Full time
Job DescriptionJob DescriptionLocation: Harrisburg, PA (West Shore)

Position Title: Member Experience Officer

Department: Retail Operations

Supervisor's Title: Member Experience Manager/Assistant Manager

Classification: Non-Exempt

Full Salary Range: $21.37 - $32.05

Starting Salary Range: $21.37 - $26.71


Benefit Highlights:

- Competitive compensation

- Medical, Dental, and Vision Insurance

- 401K with up to 4% company match

- Holiday Pay starting at day 1

- Paid Vacation Time

- Medical Benefits starting at your 31st day of employment

- Pension Plan

And many more

Summary:

The Member Experience Officer (MEO) is a consultative position within Belco’s Branch Network. This officer is responsible for lobby management, in-branch member service interactions, performs a wide range of sales/transactional duties to serve Belco’s membership, and upholding quality, service, and brand standards. The Member Experience Officer works to achieve growth and relationship goals in the areas of deposit/loan growth, business relationship growth, and consumer relationship growth. The Member Experience Officer also maintains current knowledge of competitor products, services, and current promotions.

Essential Functions:

  1. Enthusiastically leads by example and supports the sales and service culture.
  2. Must believe in the Belco Life and actively live the brand to enhance member experiences.
  3. Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
  4. Manage the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs).
  5. Assists in branch call efforts by reviewing, updating and calling member/prospect lists regularly.
  6. Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker.
  7. A broad and solid understanding of the credit union products and services and the member’s current relationship is necessary, in order to offer the member proper financial solutions.
  8. Through a consultative sales approach, evaluates needs of potential members and offers appropriate products and services to enhance member’s financial portfolio.
  9. Assists members with preparing and compiling new member application and information to open any and all account types.
  10. Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records.
  11. Assists members through the loan process to include inputting, communicating decisions, and settlement of loan applications, in addition to educating them on methods in which they can apply or settle in the future.
  12. High level of conflict resolution to promptly handle member concerns without escalation.
  13. Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
  14. Aids the Assistant Manager with directing and controlling the operational activities, including but not limited to: performing branch settlement, balancing of checks, vault cash, card stock, and daily balancing, etc.
  15. Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco’s policies, procedures, safety standards. Must maintain member and employee confidentiality.
  16. Embody Belco’s mission, vision, and actively supports the Brand “Belco Life”, within each and every interaction. Constantly look for ways to improve processes that will improve the member’s and/or team experience and communicate those ideas to Branch Management.
  17. Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills.
  18. Participates in community and professional events.
  19. Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times.
  20. All other duties as requested by the Member Experience Assistant Manager or Manager.

Competencies:

  • Functional Skills: Products/Service Knowledge, Selling Skills, Dependability
  • Operating Skills: Quality Of Work, Communication, Solving Problems
  • Relationship Skills: Member Focus, Teamwork
  • Behavorial Expectations

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

This role requires a significant amount of standing (up to 75% of the work shift) and moving about the branch for majority of the day. Outdoor duties may be required throughout all seasons of the year while assisting members in the drive thru lanes. The ability to lift up to 25 lbs is also required.

Travel:

This position could require periodic travel to other branches in our seven-county footprint.

Minimum Required Education and Experience:

High School Diploma with a minimum of 2 years of similar or related experience, including time spent in a preparatory position. In order to remain in this role, an employee must go through the MEO certification program and pass the curriculum within 6 months of position acceptance. If the certification is not achieved, the employee will be removed from this role and be placed as a Member Experience Representative. You must complete and pass the prescribed online Learning Management System courses assigned for this position within two years after position acceptance and before consideration for promotion. Additional education/training requirements may be requested as new courses become available. Certain courses may be waived based on prior experience.

Preferred Education and Experience:

Higher education, and more than 2 years of experience working in member service, lending, or call center department within a financial institution. Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service.

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

  • Office Coordinator

    2 weeks ago

    Camp Hill, Pennsylvania, United States Volkert Inc Full time

    Job OverviewAre you ready to take the next step in your career?Volkert Inc. is a proud employee-owned organization and ranks among the Top 100 design firms, dedicated to delivering innovative solutions for sustainability. Our commitment extends to enhancing infrastructure, environmental stewardship, and natural resource management.We are in search of a...

  • Medical Office Assistant

    3 months ago

    Camp Hill, United States The Orthopedic Institute of Pennsylvania Full time

    Job DescriptionJob DescriptionDescription:At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture...

  • Office Representative

    3 months ago

    Camp Hill, United States Bob May - State Farm Agent Full time

    Job DescriptionJob DescriptionJoin Our Dynamic Team as a State Farm Agent Team Member!Are You a People Person?Do you thrive in social settings and love helping others? If so, we want you to join our team as a State Farm Agent Team Member! As an independent contractor agent for State Farm, you'll market a range of State Farm insurance and financial...

  • Treasury Sales Officer

    4 weeks ago

    Camp Hill, United States LINKBANK Full time

    Job DescriptionJob DescriptionDescription:General Responsibilities / Job Summary:Treasury Sales Officers identify, establish and grow relationships with prospects and existing clients to onboard and train clients with the bank’s Treasury Management Services and are the point of contact for all treasury management related issues or questions. The Treasury...

  • Treasury Sales Officer

    4 weeks ago

    Camp Hill, United States LINKBANK Full time

    Job DescriptionJob DescriptionDescription:General Responsibilities / Job Summary:Treasury Sales Officers identify, establish and grow relationships with prospects and existing clients to onboard and train clients with the bank’s Treasury Management Services and are the point of contact for all treasury management related issues or questions. The Treasury...

  • Office Coordinator

    4 days ago

    Camp Hill, Pennsylvania, United States CertaPro Painters Full time

    Job SummaryCertaPro Painters is seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will be responsible for providing administrative support to various departments, including Marketing, Sales, Production, Financial, Administrative, Human Resource, and Business Development.Key...

  • Office Cleaning Specialist

    2 days ago

    Camp Hill, Pennsylvania, United States Omex Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Office Cleaning Specialist to join our team at Omex. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our office spaces.Key Responsibilities:Empty trash containers, ashtrays, and recycle receptacles on a regular...

  • Armed Security Officer

    2 days ago

    Camp Hill, Pennsylvania, United States KRE Security Investigations Full time

    Job SummaryKRE Security Investigations is seeking a highly skilled and experienced Armed Security Officer to join our team. As a key member of our security team, you will be responsible for providing top-notch security services to our clients.Key ResponsibilitiesEscort valuable items to and from client locationsMaintain radio communication with dispatch...

  • Member Experience Representative

    4 weeks ago

    Cedar Hill, United States Resource One Credit Union Full time

    The Member Experience Representative will assist members and non-members of the credit union with various administrative and financial transactions, and will be responsible for processing routine banking transactions and recommending products and services based on the member's financial goals. Role and Responsibilities Greet members in a professional and...

  • Crew Member

    2 weeks ago

    Camp Hill, United States Chipotle Full time

    Job DescriptionCrew Member (24021393)DescriptionTHE OPPORTUNITYAt Chipotle, we’ve created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path – over 80% of our managers were promoted from Crew. We prepare real food by hand every day in...

  • Floor/Carpet Cleaning

    2 weeks ago

    Camp Hill, United States Omex Full time

    Description:FLOOR/CARPET UTILITY WORKER(Project and Relief Personnel)JOB SUMMARYThe floor/carpet utility worker, also called Project and Relief, is employed to accomplish special tasks or periodic cleaning assignments, such as floor waxing or carpet cleaning. The position requires the use of heavier equipment and calls for more operating skills than an...

  • Bilingual Front Office

    1 month ago

    Camp Hill, United States Tim Peiffer - State Farm Agency Full time

    Job DescriptionJob Description Tim Peiffer - State Farm Agency, located in Camp Hill, PA, has an immediate opening for a Bilingual (Spanish/English) Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. The main role is to ensure excellent service standards, respond efficiently to customer...

  • Customer Service Manager

    4 months ago

    Camp Hill, United States Kyle Elbin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Kyle Elbin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal...

  • Security Officer

    1 day ago

    Camp Hill, Pennsylvania, United States GardaWorld Full time

    About the RoleGardaWorld is seeking a highly skilled and experienced Armed Security Officer to join our team. As a key member of our security team, you will be responsible for ensuring the safety and security of our clients and their assets.Key ResponsibilitiesObservation and Reporting: Conduct regular observations of the assigned location, identifying and...

  • Post Office Worker

    4 weeks ago

    Camp Hill, United States United States Postal Service Full time

    If you are searching for an engaging and thrilling job in the mailing sector, Mail Handler Assistant at USPS might be just what you need. That is to say, we currently have employment opportunities throughout the country in the largest agency of the government which employs almost 1 million people. In fact, USPS provides excellent training for all new...

  • Chief Executive Officer

    4 days ago

    Camp Hill, Pennsylvania, United States Select Specialty Hospital Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Executive Officer to lead our hospital operations and drive business growth. As a key member of our leadership team, you will be responsible for providing strategic direction, managing hospital operations, and ensuring exceptional patient care.Key ResponsibilitiesLeadership and Strategic...

  • Office Support Specialist

    2 weeks ago

    Camp Hill, Pennsylvania, United States Advance Sourcing Concepts, LLC Full time

    Join Our Team at Advance Sourcing Concepts, LLCWe are looking for a dedicated individual to provide essential administrative assistance within our organization. If you possess exceptional organizational skills and a strong attention to detail, this role may be an excellent fit for you.Position OverviewThis temporary position is designed to last approximately...

  • Security Officer

    4 days ago

    Camp Hill, Pennsylvania, United States KRE Security Investigations Full time

    Job SummaryKRE Security Investigations is seeking a highly skilled and experienced Armed Security Escort to join our team. As a Security Officer - Act 235 Certified, you will be responsible for providing top-notch security services to our clients, ensuring their safety and security at all times.Key ResponsibilitiesEscort valuable items at customer locations,...

  • Restaurant Team Member

    2 months ago

    Camp Hill, United States Noodles & Company Full time

    Overview: Noodles & Company is more than fast food were a fast casual restaurant with real ingredients (say goodbye to greasy food and hello to fresh ingredients). Were hiring immediately for restaurant Team Members to join us in the front of house as a server, cashier, or curbside specialist. At Noodles, our mission is to always nourish and inspire every...

  • Store Team Member

    3 days ago

    Camp Hill, United States Sheetz Full time

    Job Description Additional $1.50/hr. for working 10pm-6am Full-time Team Members are required to work 4 weekend days per month. OVERVIEWGot high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN! We call this role a team member because that s what you re in for: a team culture where you ll...