Plumbing Dispatcher
2 weeks ago
Rock Solid Plumbing Services is looking for a reliable, experienced Plumbing Dispatcher . Our plumbing company manages both residential & commercial plumbing projects. Located in Orange Park, FL. Primary hours are 7:30a - 4:30p Monday - Friday.
Job Duties:
- Answer inbound calls, online inquiries, and plumbing correspondence (phone, email, etc.) with existing and prospective clients.
- Schedule service calls with new and existing clients.
- Dispatch technicians to our clients, hand selecting jobs for our technicians. based on their experience and skill.
- Monitor technician time on jobs.
- Effectively utilize dispatching software (Housecall Pro) to track jobs, monitor activities, and communicate with customers throughout the day.
- Act as a liaison between client and Rock Solid Plumbing team until service call or project is completed.
- Work with service manager(s) to maximize profitability.
- Prepare proposals/estimates and follow-up diligently to drive closure.
- Prepare invoices as needed and contact customers with outstanding payments.
- Order plumbing materials and maintain monthly inventory.
- Observe and report daily/weekly team workload to management.
- Assist with other duties in the office as needed in support of the team.
- Assist with front desk reception coverage as needed.
Responsibilities:
- Provides EXCELLENT customer service.
- Solid understanding of Microsoft applications, specifically WORD and Excel.
- Great attitude with strong organizational and problem solving skills.
- Ability to work in a fast-paced environment.
- Excellent written and oral communication.
- Experience in plumbing environment preferred, with basic understanding of plumbing terms, projects, and services.
- Experience with Google mail preferred.
- Experience with Housecall Pro preferred.
The position offers:
- Full-time position
- Standard work hours: M-F 7:30am-4:30pm
- Paid-time off, company holidays, full healthcare plan
- Onsite in office (Orange Park, FL)
- No
- Full-time
- $18.00 - $21.00 per hour based on experience
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Paid time off
- 8 hour shift
- Day shift
- Monday to Friday
- High school or equivalent (preferred)
- Administrative Support: 3-5 years (Required)
- Experience supporting a plumbing team/company preferred
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