Welcome Center Staff

2 months ago

New Berlin, United States Regency Senior Communities Full time
Job DescriptionJob Description

Job description

Are you a friendly, organized, and detail-oriented individual looking to make a difference in a dynamic environment? Join our team as a Welcome Desk Attendant where you will be the first point of contact for our residents and visitors. This role offers a rewarding opportunity to support our community while developing your skills in a professional setting.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Greet all visitors courteously, determine their needs and direct accordingly.
  • Acts as Service manager when Campus Administrator/Directors and/or Supervisors are not in the building.
  • Maintain documentation for residents who are leaving/returning, visitors, and sign-in/out of keys, etc.
  • Attend and participate in departmental meetings, in-services, training, and community events as required
  • Assist with clerical needs of facility including calendars, menus, newsletters, flyers, etc.
  • Complete morning check-in and monitor all call lights; Advise Health Staff and document.
  • Operate telephone, paging and walkie-talkie communication systems.
  • Process all incoming and out going mail.
  • Collect fees; maintain records pertaining to trips, meals, stamps and billings.
  • Monitor all electronic systems, and respond to all emergency situations as appropriate.
  • Assure security of residents, guests and staff by performing routine security checks and rounds of buildings.
  • Process all maintenance requests.
  • Take inquiry calls, respond, and schedule tours and record information of perspective residents and/or families when the Director or Assistant Director of Community Services is not available.
  • Acknowledge, comprehend and support the residents and the Resident Bill of Rights.
  • Maintain confidentiality of both residents and staff.
  • Comply with all required local, state and federal regulations
  • Attend and participate in committee meetings, trainings, in services, community events as required
  • All other duties as assigned

Working Hours

  • Standard 6:30 AM - 2:30 PM
  • Work every other weekend
  • Holiday rotation required

QUALIFICATIONS:

  • High school graduate or equivalent preferred.
  • Minimum of two years of clerical experience preferred.
  • Ability to read and understand, written or verbal labels and instructions in English.
  • Ability to work cooperatively as a support staff with all departments of the organization..
  • Availability to work nights, weekends and holidays.
  • Comfortable performing tasks, jobs, and/or projects in conjunction with day-to-day activities.
  • Computer literate with accurate data entry skills, and familiar with Microsoft Word and Excel.
  • Maintain professionalism in all communication and actions.
  • Must pass required pre-employment tests and screenings.
  • Prior experience working with the geriatric population preferred.
  • Strong interpersonal skills, tactful, mature, flexible, and possess the ability to get along with diverse personalities.
  • Strong interpersonal skills, and the ability to work unsupervised and/or harmoniously with all levels of the organization.

PHYSICAL AND MENTAL DEMANDS:

  • Able to concentrate on fine detail with constant interruption, and attend to task/detail for more than 50 minutes at a time.
  • Able to perform difficult manipulative skills such as calibration of equipment.
  • Able to speak clearly. Verbal ability necessary to orient service options to residents, and/or family members with varying levels of comprehension.
  • Creative communicator, well organized, and resourceful.
  • Good reasoning and sound judgement.
  • Manual dexterity and motor coordination are required in the operation of office machines and equipment.
  • Must have genuine interest in the needs of the elderly population, understanding the problems they encounter and have patience and tact in serving their needs.
  • Work is usually light and sedentary.

Regency Senior Communities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Regency Senior Communities complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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