Area Supervisor

Multifamily Property Management

• Property Name: 1922 Oakbrook
• 1922 Oakbrook Pl, Milford, OH 45150, USA
• Full-Time
• Unit Count: 65

The Area Supervisor (AS) is the individual responsible for assisting the Portfolio Manager (PM) with managing a group of assets as assigned by FPI Management, Inc. This individual is responsible for aiding the PM to enforce all FPI Management, Inc policies, procedures and internal operations, and to perform the PM duties under their direction and/or in their absence. The Area Supervisor is responsible for all on-site employees. The AS will be accountable for all operations of the assets in their inventory. Their job is to meet the expectations of each Client based on the respective operating budget and management agreement.

Pay: Inquire at Interview

DUTIES AND RESPONSIBILITIES

1. Leadership

•    Exercise initiative, independent analysis and judgment involving difficult administrative and managerial requirements.
•    Verify that the property is being properly maintained in accordance with the Management Agreement.
•    Affordable Housing Duties/Responsibilities (if applicable)
•    Participates in property transitions and FPI Due Diligence requests.

2. Client Relations

•    Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objective and expectations

3. Communication

•    Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
•    Personally, respond to Resident, Client and Vendor calls, emails, and text messages within 24 hours of receipt during the workweek.
•    Maintain effective communication with the accounting department to ensure age trials, bills, move-out forfeitures, and other site deadlines are met in a timely manner
•    Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems

4. Employee Management

•    Responsible for assisting in recruiting activities and the hiring of all on-site personnel.
•    Assist in the training and onboarding of new Community Directors (as requested).
•    Provide training and positive guidance to all employees to ensure maximum productivity.
•    Ensuring site employees have met the training requirements for their position.
•    Manage Payroll/Office hours to reduce cost and overhead and ensure compliance.
•    Evaluate the performance of each on-site personnel on an ongoing basis. Ensure all employee communication and counseling is properly documented and provided to the Human Resource Department.
•    Ensure CD Annual Reviews are completed, as well as Community Directors are completing reviews for each of their staff.
•    Ensure all employees maintain compliance with various department requirements.

5. Leasing/Occupancy

•    Evaluate and support the on-site teams to achieve occupancy levels as established by owner/budget expectations.
•    Assist the on-site team in evaluating and recommendations for rent and concessions based on market conditions and availability.
6. Revenue Management

•    Consistently evaluate additional income opportunities and expense reductions (e.g., Leveraging with other FPI sites to reduce contracted and other vendor services within common markets)
•    Monitor and support the on-site teams in efficient collections of Delinquency, RUBS, Bad Debt, etc.
•    Monitor and assist the on-site teams in achieving the maximum revenue potential of the property through the management of lease expirations and timely turnover
•    Review monthly operating statements, budget and variance reports, check registers as necessary, delinquency reports, and other financial reports as provided by FPI Management to ensure budgetary control.
•    Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

7. Reporting and Document Management

•    Verify that each property is adequately maintaining appropriate and required forms, leases, documents, resident certifications, invoices, and all other necessary forms, posters, and signs required by the Client, the Lender, and FPI Management, Inc.
•    Ensure all periodic reporting requirements are met e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
•    Complete the monthly/quarterly Property Manager Checklist and submit on-time.
•    Review and verify all necessary Property Taxes and Liability Insurances are maintained and funded.
•    Assist in preparing annual operating budgets for submission to Clients and Properties.

8. Risk Management Items

•    Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures
•    Ensure the on-site team reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms
•    Ensure semi-annual inspections as required.
•    Ensure current permit, licensing, and inspection requirements.
•    Ensure compliance with OSHA requirements

9. Facility Maintenance

•    Monitor project budgets and maintain an awareness of the current financials' status of each asset. Alert the FPI Management Executive Committee of any recommended changes.
•    Monitor service requests for completion, timeliness, and resident satisfaction.
•    Ongoing monitoring of the physical asset and identifying concerns and ensuring timely completion of repair proposals as needed.

10. Other

•    Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures
•    Comply with all Fair Housing Laws.
•    Promote a professional image by adhering to FPI Managements Dress Code Policy.
•    Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management

Minimum Requirements:

• Preferred 3 years of Community Director experience with 250 units or more.
• Preferred experience in residential property management, retail, sales, or customer service.
• Valid driver's license and insured operable vehicle
• Must be proficient in speaking, reading, and writing in English
• High School diploma or equivalency certificate

Skills Required:

• Adobe Acrobat
• Basic Computer Skills
• Craigslist
• Customer Service
• Entrada
• Google Drive
• Google Mail (GMail)
• G-Suite (Google)
• Internet Use
• Knock
• Management
• Microsoft ExceI
• Microsoft Word
• On-Site
• Onesite
• RealPage
• Site Pro
• Weblisters
• Yardi

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.