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General Manager

4 months ago

Layton, United States Shiny Shell Carwash Full time
Job DescriptionJob DescriptionDescription:

TITLE: General Manager

DATE REVISED: March 27, 2024

SUPERVISOR: Regional / Owner

POSITION SUMMARY:

As the head of the Team, the General Manager will oversee and manage the overall operations of the business, including, but not limited to the following: budgets, scheduling, car wash quality, guest service and internal human resources. You must maintain a strong Teamwork environment.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Protect the interests of the Company and profitably grow the business
  • Ensure that all Company policies are maintained, current and up to date
  • Spend time in the unit every day
  • Understand that the Teamwork ethic starts here. Be the example and work hard with a smile
  • Lead weekly meetings with the Assistant Manager(s). This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar affairs
  • Provide specialized leadership, training and support to every Manager and Leader
  • Communicate daily with every Assistant Manager and Team Leader via phone, in person or via social media
  • Accurately track and handle invoices for payment. Record invoice costs
  • Ensure that all personnel-related paperwork is kept locked, current and compliant
  • Work with all Leaders regarding hiring. Teaching them how to professionally interview and hire the best people
  • Ensure that the Team work schedule is properly made for a two-week period and kept by all Team Members. Reaffirming that the schedule is made according to a labor budget and appropriate for projected sales.
  • Keep Managers and Leaders on task with clear, written measurable goals
  • Ensure that Assistant Managers properly handle disciplinary and human resources issues
  • Work with each Manager and Leader to identify and develop Team Members for future consideration as Leaders
  • Guarantee a safe, secure, clean and well-maintained business operation
  • Create and complete a Monthly Unit Inspection Form
  • Investigate and handle all Member/Guest-related complaints, issues, and ensure top-notch Member/Guest service in all operations – through all Managers and Leaders
  • Perform all POS and computer related systems tasks
  • Take the leading role as the “face of the Company” in all media and marketing roles
  • Consistently develop and implement a 12-month marketing calendar for all locations
  • Ensure Team Members are wearing proper uniforms
  • Supervise opening and closing checklists
  • Focus on what’s going on in traffic areas to prevent any kind of accidents with Team Members, customers and vehicles
  • Maintain and repairs the equipment
  • Any additional task that pertains to benefiting the Company and taking care of the Members/Guests
  • Communicate to the Regional / Owner any situation, problem or accident that couldn’t be resolved

PREREQUISITES:

  • Leadership and team-building skills
  • A history of success, integrity and ethics
  • A willingness to take ownership and display problem solving abilities
  • Background with labor management and strategic staff scheduling preferred
  • A desire to learn mechanical and electrical skill sets
  • A high level of initiative, attention to detail, and pride in a job well done
  • Proficient computer skills including Microsoft Office
  • The ability to multitask in a rapidly changing environment
  • Great customer service and a passion for building relationships with customers and community members
  • Available to work all shifts, including weekends, with a varying schedule
  • Valid driver’s license
Requirements: