Field Service Team Leader

4 days ago


Louisville, United States Lantech Full time
Job DescriptionJob Description

Who are We?

Lantech is widely recognized as the world leader in stretch wrapping technology. Not surprisingly since we invented the first rotary stretch wrapping machine and have continually re-invented the product with new features and performance-enhancing technology ever since. We also are industry leaders in the robust and efficient case and tray handling equipment. Today, Lantech equipment is found worldwide, with technical support in multiple languages.

Why You Matter:

As a Field Service Team Leader, you are an important part of the Service team that supports our customers with their Lantech equipment. You will be a resource for our technicians who are in our customer's plants helping them with their Lantech wrappers. Your role is to ensure the technicians have the support, tools, parts, and knowledge to resolve the customer's needs in a timely manner.

Here's a Glimpse at What you'll Do:

As a Field Service Team Leader at Lantech you will:

  • Lead 8-10 field service technicians who perform installation supervision, startup, troubleshoot and repair, preventative maintenance, and phone support for Lantech equipment and systems.
  • Coordinate with other field service team leaders and various departments at Lantech (service operations, technical support call center, parts, engineering, manufacturing, sales, product development, etc.) to ensure issues are resolved in a timely manner.
  • Train, coach, and mentor the field service technicians.
  • Use lean principles and metrics, including standardized work, to maintain the current condition and drive improvement projects.
  • Establish and sustain safe, efficient, and effective work processes
  • Establish and execute training plans to ensure the development of technician skills and capabilities.
  • Communicate with customers to confirm the quality of service.
  • Ensure timely completion of service jobs and submission of technician service and expense reports

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