International Field Service Director

2 weeks ago

Louisville, Kentucky, United States GE Appliances Full time

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

The International Field Service Director provides technical support, service training, and manages communications, for the Latin America regions, including Mexico, Central/South America and the Caribbean. This position will be responsible for technical and related communications across 30 countries throughout Latin America and the Caribbean. The position will serve as a lifeline for technicians throughout the region, assisting with field service repairs remotely, via telephone and/or email. Furthermore, this position will plan, implement, and lead product service training for technicians throughout the region.
The International Field Service Director will develop close rapport with legacy distributors, Mabe Affiliates and Puerto Rico service operation to support and facilitate commercial growth in these areas.
Position
International Field Service Director
Location
USA, Louisville, KY

How You'll Create Possibilities

  • Responsible for providing service guidance to GE Appliances technicians, 3rd party technicians and Mabe affiliates across Latin America and the Caribbean.
  • Resolution of complex consumer service issues in the geography.
  • Develop and enhance technical support via training, on-going support and introduction of new service diagnostic tools.
  • Lead recall efforts across the region.
  • Assist in expediting parts as needed in the region
  • Manage technical communications to and across the region.
  • Provide guidance and technical support to Puerto Rico service operation & 3rd parties, in coordination with local leadership.
  • Develop and Implement training calendar for Puerto Rico service operation.
  • Conduit for service communications between HQ and Puerto Rico / Caribbean.
  • Be directly involved in specific consumer complaint resolution across the region.
What You'll Bring to Our Team

Minimum Qualifications
  • Bachelor's degree in business, marketing, or related area
  • 10 years of related experience, at least 5 of which are in the appliance service field
  • Strong analytical and highly developed communication (verbal and written) skills.
  • Ability to deliver feedback, motivate others and handle conflict situations in a productive and proactive manner.
  • Demonstrated ability to execute projects and deliver results.
  • Ability to work in cross-functional teams.
  • Demonstrated leadership skills and ability to influence others
Preferred Qualifications
  • Bilingual - Fluency in both English and Spanish.
  • MBA
  • Green Belt Certification
Working Conditions
  • 25% travel required for domestic / international travel.
  • Working conditions are normal for an office environment.
  • Work may require occasional weekend and/or evening work.
  • Must be able to lift and carry up to 20 lbs.
Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to

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