Field Tech

4 weeks ago

Louisville, United States Restaurant Service Solutions Full time
Job DescriptionJob Description

As our Field Tech in this remote role in the Louisville, KY area, you will be the person our clients see face to face and look to for solutions onsite. Every day you will be traveling to clients’ sites to resolve issues or complete installs of several technologies you may not know right now.

To thrive in this role, you must have a drive to find the root cause of a problem that might be hidden by the interconnected issues and could require more work from you beyond the initial dispatch description. You have experience where you utilized persistent troubleshooting skills and exceptional customer service to build report with the client, dig into the problem and find the actual source of the problem, going beyond the basic solution. This should include an orderly and clean approach to problem solving knowing that the jobsite you leave behind becomes your reputation.

You also must have a clean driving record and background check as you will be working independently onsite and driving a company vehicle.

Here’s What You Can Expect

  • To shift gears quickly from different types of technology, how they are interconnected and how they are used differently in different restaurants.
  • Physical & Dirty Work – no sugar coating it – this role uses tools like a concrete saw, hammer drill, volt meter, toner, ohms meter in cutting concrete, pulling cable, and mounting heavy monitors inside and outside the restaurant.
    • You should be able to lift and move 50 pounds routinely, be comfortable working on a 12’ ladder, pulling cable in attic or rafters.
  • To be held accountable for your van inventory, schedule, and ticket completion in our CRM software (TigerPaw). Our field technicians roll in company cargo van with a great deal of inventory. Completing an accurate and timely inventory of your vehicle and parts on each ticket is vital to success on the next call.
  • A highly variable schedule – some days you might work from 8am to 4pm on service calls to several restaurants across the region and others you might work from 11pm to 4am installing new systems. The challenges at one site could dramatically change the schedule for the day as you diligently pursue answers to a persistent problem.
  • Travel This role travels on a daily basis to customer locations and needs to arrive reliably at the place and time we committed to. Travel is typically within 4 hours of Atlanta but will frequently include overnight stays.
  • Friendly competitive environment of techs and managers that are available for support and that want to see you succeed.

What makes us different

The Field Service team at RSS is the unique combination of doing hard, dirty work, engaging with many different technologies and working professionally with managers to protect their business. The Field Service team is instrumental in protecting our clients’ sites by using discretion and consideration for the restaurant operation and providing full resolution to complex onsite issues.

Our clients are Quick Service Restaurant owners and operators nationwide with equipment ranging from legacy to cutting edge in unique configurations. At RSS, we provide a single source for the technology needed to run a restaurant. We serve as the partner to create the integrated technology solutions and provide the support necessary to keep everything running smoothly.

Benefits:

  • Vehicle for Company Travel
  • Company Provided Tools & Equipment
  • Up to 21 days off in the first full year
  • Medical insurance (we offer a choice of 3 different medical plans)
  • Dental insurance
  • Vision insurance
  • 401k with employer match
  • Company paid Life Insurance, Short term disability and Long term disability insurance

Even if you do not have all the experience or qualifications listed, we would encourage you to apply. We offer training on all systems that we support and look for individuals with technical aptitude and exceptional customer service.

We are interested in all qualified candidates who are eligible to work in the United States but at this time we are not able to sponsor work visas.

· Valid Driver’s License is required

Physical Requirements:

· Frequent manual dexterity to grip, turn and fine manipulation

· Extensive bending, lifting, walking, crawling, climbing

· Vision abilities to see fine detail and distinguish colors on cabling and indicators

· Extensive driving

Job Type: Full-time, W2 position


  • Field Tech

    7 days ago

    Louisville, United States Restaurant Service Solutions Full time

    Job DescriptionJob DescriptionAs our Field Tech in this remote role in the Louisville, KY area, you will be the person our clients see face to face and look to for solutions onsite. Every day you will be traveling to clients’ sites to resolve issues or complete installs of several technologies you may not know right now. To thrive in this role, you must...

  • Field Support Tech IFA

    4 weeks ago

    Louisville, United States H&R Block Full time

    517020BR Title: Field Support Tech IFA - S What you'll do... : Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and...

  • Field Support Tech IFA

    3 weeks ago

    Louisville, United States H&R Block Full time

    517020BR Title: Field Support Tech IFA - S What you'll do... : Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and...

  • Field IT Technician

    2 months ago

    Louisville, United States Skill State LLC Full time

    Job DescriptionJob DescriptionProblem solver with expertise in hardware troubleshooting? Installation enthusiast with a knack for customer service? Then we have a career for you!Skill State, LLC is a growing supplier for B2B vending, POS, and Coin operated machines in the Kentucky area. As a Field Tech, you’ll play an essential role in completing...

  • Field IT Technician

    3 weeks ago

    Louisville, United States Skill State LLC Full time

    Job DescriptionJob DescriptionProblem solver with expertise in hardware troubleshooting? Installation enthusiast with a knack for customer service? Then we have a career for you!Skill State, LLC is a growing supplier for B2B vending, POS, and Coin operated machines in the Kentucky area. As a Field Tech, you’ll play an essential role in completing...

  • Quality Engineer

    4 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contract Job Description: Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product. Responsibilities: This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    1 week ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contract Job Description: Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product. Responsibilities: This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    4 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contractJob Description:· Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product.Responsibilities:· This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    4 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contractJob Description:· Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product.Responsibilities:· This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    3 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contractJob Description:· Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product.Responsibilities:· This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    4 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contractJob Description:· Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product.Responsibilities:· This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Quality Engineer

    3 weeks ago

    Louisville, United States US Tech Solutions Full time

    Duration: 6 months contractJob Description:· Senior Quality Engineer position will be inspecting product, researching, and completing certification documentation for inspected product.Responsibilities:· This position will work in a team environment reviewing, inspecting, and putting together certification packets of product to present to government...

  • Technician Field Nutrition Services

    5 days ago

    Louisville, Kentucky, United States Jefferson County Public Schools Full time

    Job Title: School and Community Nutrition Services Technology Technician Company: Innovative Tech Solutions SCOPE OF RESPONSIBILITIES: Provide installation, troubleshooting, and maintenance service for school and community nutrition services technology Communicate with business owners, school technology coordinators, and District staff regarding technology...

  • Field Service Engineer

    4 weeks ago

    Louisville, United States SST Direct Full time

    DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a...

  • Field Service Engineer

    2 months ago

    Louisville, United States SST Direct Full time

    DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a...

  • fac eng/parts tech

    5 days ago

    Louisville, Kentucky, United States Kroger Full time

    Position Summary: Responsible for assisting in the organization and restocking of the parts warehouse. Effectively support the maintenance teams in the field and to assist in the manual and auto replenishment process. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions: Research...

  • Electrical Maintenance Tech

    1 week ago

    Louisville, United States Skilled Up Solutions Full time

    Job DescriptionJob DescriptionWe are currently seeking an Electrical Maintenance Tech! Pay: $35-42All Shifts Responsibilities:Install and repair electrical equipment and fixturesInstall various types of raceway and cable tray systemsTroubleshoot motor and control systemsPerform routine maintenance on electrical wiring and systemsAdhere to all quality...

  • Field Service Engineer

    1 month ago

    Louisville, United States SST Direct Full time

    DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a...

  • Field Service Engineer

    1 month ago

    Louisville, United States SST Direct Full time

    DIRECT HIRE: A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a...

  • Surgical Tech PRN

    3 weeks ago

    Louisville, United States AdventHealth Full time

    All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support - This role includes a $4.75/hr. specialty differential on top of your base rate. Our promise to you: Joining...