Concierge Customer Service Representative
2 months ago
US-NC-AshevilleDescription
At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Do you have a passion for service and helping others? Our Concierge Specialists provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.
During a Typical Day, You’ll·
- Own the customer experience from the very beginning to the end - build rapport and anticipate needs through authentic connection and curiosity with customers.
- Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics are achieved and excellent service is provided.
- Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.
- Provide recommendations to leadership regarding the resolution of recurring problems. Assist in the formulation of problem-solving techniques for newly discovered issues.
- Maintain exceptional product knowledge as it relates to technical support. Remains knowledgeable of product and service offerings, current industry products, and technologies.
- Partner with other vendors as necessary for troubleshooting and resolution.
- Research and resolve billing or payment issues.
- Ensure that all customer contacts are properly logged into the CRM tool to allow for an accurate historical view of customer contacts manage follow-up log and audit documentation of customer files.
- Use additional resources and escalation points including diagnostic information, technical manuals, and call history log to find solutions for basic to intermediate level issues.
- Recommend changes to departmental policies and procedures to improve support services provided to the customer, as needed keep the Supervisor informed of any issues as they arise.
- Attend team meetings, 1 on 1s, focus groups, and training sessions as scheduled.
- Handle additional projects and assignments as needed and fit individual skillset.
What You Bring to the Role
- A High School Diploma (required); an associate or Bachelor’s degree (preferred)
- Four (4) years of experience in training, public relations, sales, marketing, or customer service
- Experience with customer contact systems
- Must live within a commutable distance of Asheville, NC.
What You Can Expect
- Starting pay rate of $17.50 per hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
A Bit More About Your Role
- Strong customer service skills
- Experience with and appreciation for electronic devices and computers, along with a willingness and ability to quickly learn new technology
- Solid computer skills, internet-savvy, and experience using CRM software
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
- Culture of Service - to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value of your contributions
- Respect – a team that is accountable, dependable and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth - lots of learning opportunities for aspiring minds
- Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
LI-Hybrid-
Concierge Customer Service Representative
6 days ago
Asheville, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing Do you have a passion for service and...
-
Customer Service Representative
2 days ago
Asheville, North Carolina, United States Terminix Service, Inc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Terminix Service, Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling medium to high call volumes, and developing and nurturing customer relationships to...
-
Customer Service Representative
4 days ago
Asheville, North Carolina, United States Terminix Service, Inc. Full timeAbout the RoleTerminix Service, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service to our clients and helping to drive business growth.Key ResponsibilitiesCustomer Service: Handle medium to high call...
-
Luxury Customer Service Representative
2 months ago
Asheville, United States Percepta Full timeJob Description **Requisition Title** : Luxury Customer Service Representative ( 02UEA ) we bring first-class service across each market we support. As a **Luxury Customer Service Representative** in **Asheville, NC** , youll be a part of the **Jaguar Land Rover Concierge** team, creating and delivering amazing customer experiences, while also enjoying the...
-
Luxury Customer Service Representative
3 months ago
Asheville, United States Navy Times Full timeLuxury Customer Service Representative At a glance Location: US-NC-Asheville Posted: 12/19/2021 Closing: 01/18/2022 Degree: High School Type: Full-Time Experience: 1 to 2 years Job description At Percepta, we bring first-class service across each market we support. As a **Luxury Customer Service Representative** in **Asheville, NC**, youll be a part of the...
-
Customer Relationship Service Representative
2 weeks ago
Asheville, United States Percepta Full timeJob DescriptionJob DescriptionRequisition Title: Customer Relationship Service Representative - JLR (03YSU)US-NC-AshevilleDescription Our values are the heartbeat of our organization and we live, breath, and play by them every day. Join our team as a Concierge Specialist supporting Jaguar Land Rover and experience the satisfaction of being part of a...
-
Customer Service Representatives
2 months ago
Asheville, United States Percepta Full timeJob Description **Requisition Title** : Customer Service Representatives ( 036DO ) we bring first-class service across each market we support. As a **Customer Service Representative,** youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What Youll Be Doing** The...
-
Customer Service Representative
4 weeks ago
Asheville, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
International Customer Service Representative
3 months ago
Asheville, United States Thermo Fisher Scientific Full timeAdhere to Thermo Fisher Scientific protocols, consistencies and procedures. Ensure that Thermo Fishers customer satisfaction objectives are met or exceeded. Provide high level of customer service to existing and new customer base. Interface close Customer Service Representative, Customer Service, International, Sales Representative, Representative,...
-
Customer Service Representative
3 months ago
Asheville, United States U-Haul Full timeLocation: 387 Swannanoa River Rd, Asheville, North Carolina 28805 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
-
Customer Service Representative
7 hours ago
Asheville, United States PrideStaff Full timeCustomer Service Representative - Asheville - $17.70/hr. PrideStaff is recruiting for a temporary Customer Service Representative for a health services provider located in Asheville. Duties and Responsibilities: Answer incoming phone calls f in a professional and courteous manner. Actively listen to identify patient's needs, clarify information, and respond...
-
Senior Customer Service Representatives
2 months ago
Asheville, United States Percepta Full timeJob Description **Requisition Title** : Senior Customer Service Representatives ( 02UEA ) we bring first-class service across each market we support. As a **Senior Customer Service Representative**, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.**What Youll Be...
-
Customer Relationship Service Representative
2 weeks ago
Asheville, United States Percepta Full timeOur values are the heartbeat of our organization and we live, breath, and play by them every day. Join our team as a Concierge Specialist supporting Jaguar Land Rover and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect •Career growth and lots of learning opportunities for aspiring minds •Diversity-...
-
Customer Relationship Service Representative
2 weeks ago
Asheville, United States Percepta Full timeOur values are the heartbeat of our organization and we live, breath, and play by them every day. Join our team as a Concierge Specialist supporting Jaguar Land Rover and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect •Career growth and lots of learning opportunities for aspiring minds •Diversity-...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States PrideStaff Full timeJob DescriptionPrideStaff is recruiting for a Customer Service Representative for a software company. This is a great position for someone that is friendly, positive and has a helpful attitude.Duties and Responsibilities:Answering multiple phone lines with a welcoming tone at all times.Efficiently identifying caller needs to direct them to the appropriate...
-
Customer Service Representative
4 days ago
Asheville, North Carolina, United States Staples Full time**About Staples**We are a leading retailer of office supplies and business solutions. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences in our retail stores.**Key Responsibilities**• Provide professional and welcoming experiences to all customers• Engage with customers to understand their...
-
Customer Service Representative
3 days ago
Asheville, North Carolina, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...
-
Customer Service Representative
4 weeks ago
Asheville, United States IPEX by Aliaxis Full timeJob Summary Silver-Line Plastics is seeking a dynamic Retail Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally. Principal Responsibilities The incumbent will work in a high volume environment to respond to customer...
-
Sr Customer Service Representative
4 weeks ago
Asheville, United States myGwork - LGBTQ+ professionals & allies Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Work Schedule First Shift (Days) Environmental Conditions Office Responsibilities Job Description Adhere to Thermo Fisher Scientific protocols, consistencies and procedures. Ensure that Thermo Fisher's customer satisfaction objectives are...
-
Customer Service Representative
1 day ago
Asheville, North Carolina, United States Aeroflow Full timeAbout the RoleAeroflow is seeking a highly motivated and detail-oriented Customer Service Representative to join our Urology team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to patients, healthcare professionals, and insurance companies.Key ResponsibilitiesHandle a high-volume number of incoming and...