General Manager
1 month ago
- Strategic and operational leadership
- Team Leadership and development
- Foster a culture of high performance
- Develop operational standards
- Monitor P&L within the defined geographic area, understand trends and deviations from the norm, and how to correct negative occurrences.
- Work with Field Operations Managers to effectively analyze and understand their P&L reports Collaborate with Managers to develop and adhere to a sustainable budget.
- Work with the Finance Group to ensure P&L accuracy.
- Provide leadership and accountability to a team of employees in various departments within a defined geographic area.
- Ensures a safe work environment compliant with state and federal DOT/OSHA standards in all locations.
- Drive Sales, Profitability, and Gross Margin Growth
- Instills a culture of delivering extraordinary customer service, self-accountability, and constant improvement.
- Develop employees at all levels to ensure the region's bench strength
- Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans
- Responsible for consistently and effectively communicating the company objectives to the senior leadership team through organized and scheduled conference calls and email communication
- Leads the Safety Culture by example and develops processes to ensure constant process improvement.
- Ensure company operational model compliance as well as customer compliance.
- Flexibility to travel to various sites within a defined geographic area.
- Monitors service levels at all jobs.
- Communicates with customers as needed to ensure transparency and maintain a positive experience.
- Identifies new business opportunities within a defined geographic area.
- Partner with HR to develop strategies to reduce turnover and increase employee retention. Complete all required paperwork on time to ensure compliance with the company's policies and procedures.
- At least 10 years' experience leading service operations and responsible for results of multi-location operations and team development
- Must have strong leadership and decision-making skills, including hiring, coaching, counseling, training, and mentoring employees.
- Desire to surround customers with service excellence.
- High aptitude for technology
- Detail oriented
- Ability to multitask and work efficiently under pressure
- Strong analytical and problem-solving skills
- Excellent written, listening, and verbal communication skills.
- Experience with Microsoft Word, Microsoft Excel, and Xactimate.
- Experience with Microsoft Dynamics CRM or other client relationship management software preferred.
- Ability to work on a computer and stare at a monitor screen for long periods
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