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Community Engagement Recruiter

4 months ago

Boston, United States Big Brothers Big Sisters of Eastern Massachusetts Full time
Job DescriptionJob DescriptionAs the nation’s largest mentoring agency, Big Brothers Big Sisters of Eastern Massachusetts (BBBSEM) is committed to promoting the healthy development of children through the nurturing of continuing, one-to-one friendships with caring responsible adults, supported by trained professional staff. To further our mission, over the past few years we have partnered with schools in the Boston area to bring our program and services closest to youth who need them. This role is a critical part of making sure people know about and have a chance to participate in our programs. Within our Community Engagement team, we are a customer-focused, goal-driven department and that drives the vision, strategies and tactics to increase participation from volunteers, families and external partners.

Role Summary
 
The Community Engagement Team is the leader in our external interactions with community organizations, corporations, and individuals. Our team establishes a relationship with invested social impact partners/individuals and spreads Big Brothers Big Sister’s mission and vision to diverse groups.  Our purpose as a team is to engage, cultivate and inspire current and prospective partners for future mentors and other collaborations that ensure the young leaders in our community realize their fullest potential.

As a Community Engagement Coordinator, you will play the vital role of strategizing the growth of the agency through outreach. In doing this, you will be tasked with engaging with existing partners and organizations to sustain volunteer and mentor participation. You will also be tasked with collaborating with established partners to build on existing ways of recruitment to create new ways to increase participation across our programs. Another major part of this role would be managing volunteer inquiries and referral pipelines in an attempt to deepen our external relationships and enhance our ability to achieve the goals of our organization.

Key Responsibilities

•    Conduct outreach and recruitment activities sessions as needed. Build on referral/recruiting opportunities at partnered schools and organizations and provide targeted support to these recruits.
•    Execute annual business plan to meet or exceed goals for incoming mentors and volunteers, focusing on the development of superior relationships with mentor-rich organizations, other not-for-profit executives and school system administrators for campus-based and site-based programs.
•    Identify, pursue and obtain community partners who can provide ongoing supply of potential volunteers. Initiate and maintain relationships with decision makers through consistent and appropriate communications and meetings.
•    Create, monitor, analyze, and report on key recruitment pipeline metrics; use data to drive increasing success. Proposes real-time optimization strategies to improve performance.
•    Regularly analyze market data and research to understand and identify volunteer recruitment trends, challenges, opportunities, and strengthen the case for partnering with BBBSMB to ensure recruitment goals are met for our programs.
•    In coordination with the marketing team, explore and develop procedures to strengthen customer service and to broaden the agency’s volunteer appeal and client reach.
•    Develop and deliver targeted volunteer recruitment campaigns focused on alumni, affinity groups, current Bigs, distinct communities and ethnicities, and develop plans to leverage national BBBS recruitment campaigns.

Basic Qualifications

•    Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education with high school students
•    Minimum of one year of success in recruitment and account management, with sales background preferred. Volunteer management, customer service, community organizing, collegiate campaign experience a plus.
•    Knowledge of the Greater Boston landscape, communities, and cultures. Existing network of community relationships to leverage in this position a plus.
•    Familiarity with Microsoft Office programs (Excel, PowerPoint, etc.)
•    Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing
•    Must be willing and able to travel throughout the region when necessary. Must be available to attend events in the early morning, evening and weekends.

Desired Qualifications

•    Bilingual Spanish-English skills preferred.
•    Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and professional adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
•    Passion or working in the community: forming, maintaining and strengthening relationships with youth sources
•    Demonstrated ability to identify, prospect, pursue, and close leads.
•    Effective and confident public speaker; proven ability to develop strong working relationships. Excellent communication skills, written and verbal.
•    Exceptional relationship management skills; ability to network and gain access to decision-makers; genuine listener; comfortable making cold calls and setting up appointments; consultative sales approach.
•    Ability to successfully work independently and in a team environment.
•    Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting
•    Excellent strategic problem-solving ability with a positive, “can do” attitude
 

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