Case Manager

1 month ago

Washington, United States CALVARY WOMENS SERVICES INC Full time
Job DescriptionJob DescriptionDescription:

CALVARY WOMEN’S SERVICES MISSION:

Calvary Women’s Services offers housing, health, education, and employment programs that empower homeless women in Washington, DC, to transform their lives.

JOB SUMMARY:

The Case Manager is a member of the program staff team with responsibility for offering case management services and personal support to women living in Calvary’s housing programs. The Case Manager works from a strengths-based, trauma-informed care model, offering resources to support women in achieving their goals for health, financial stability and independent living. The Case Manager works on-site at the housing programs, but also attends off-site meetings and appointments with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management

  • Manage a caseload of up to 20 residents
  • Meet with clients at their apartments, ensuring face-to-face contact 2-3 times per month
  • Develop and support personalized case plans to support women’s efforts to reach their goals and maintain stability in their housing program
  • Providing referrals for community-based services including medical care, benefits applications, addiction treatment, and life skills development
  • Connect clients with services available to include LEAP programs, mental health services, Step Up DC job placement programs, and addiction recovery services
  • Coordinate with the Assistant Director-PSH to ensure a smooth transition for new residents
  • Accompany clients to meetings and appointments as needed
  • Maintain current confidential case files and documentation (Apricot, HMIS, and hard copy) on each resident available for monthly review by the Assistant Director-PSH
  • Complete and submit monthly reports, client summaries, and reporting required by contract funding

Client Services

  • Facilitate community meetings and regularly scheduled social and educational activities
  • Coordinate with the Director of Community Engagement and the Manager for Education Programs to offer social and educational activities for women in the housing program
  • Coordinate referrals and communications with therapists, nurse practitioner, RPG facilitator
  • Build and maintain relations with other service providers in the areas of mental health, housing, substance abuse and addiction recovery services
  • Work with RPG facilitator/LICSW/LPC on the completion of toxin screens for clients
  • Actively gather and share information on related services and resources within Calvary’s program staff team


OTHER DUTIES AND RESPONSIBILITIES:

  • Meet with the Assistant Director-PSH for weekly supervision
  • Participate in clinical supervision with the Clinical Supervisor or LICSW/LPC
  • Complete all contract mandated professional training
  • Participate in program staff meetings, all-staff meetings and in-service training
  • Serve as the primary on-call staff for the permanent housing programs
  • Other duties as assigned
Requirements:

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Experience in case management, particularly working with women and the issues of domestic violence, substance abuse, mental health issues and homelessness
  • Ability to work as a team member
  • Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
  • Strong interpersonal, written and oral communication skills; proven ability to communicate with diverse audiences
  • Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with administrative and data management responsibilities
  • Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

EDUCATION AND EXPERIENCE:

  • Bachelor's or Master's degree in social work/related field or relevant experience preferred; strong knowledge of the complexity of poverty and women's homelessness, mental illness, trauma, substance abuse, and health issues preferred.

WORK ENVIRONMENT REQUIREMENTS:

  • Own transportation is required for trips out of the office
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Climbing: Ascending or descending multiple flights of stairs, using feet and legs and/or hands and arms
  • Stand, sit, or walk for an extended period

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