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Veterinary Triage Technician
3 months ago
The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a Full-Time Veterinary Triage Technician to add to our team.
If you are a veterinary professional who cares intensely about everything you do, is present when caring for both patients and clients and is respectful of people's differences, this position is for you
Why AERC?
AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24/7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.
If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.
Role Title: Veterinary Technician - Triage
Department: Urgent Care
Shift: Evening (2pm - 12am)
Schedule: Variable - both rotating and fixed schedule options may be available.
- Weekends Required, no more than 50% per month
- Holidays are required, no more than four per year
- Schedules are locked in 6 weeks into the future, so we cannot make changes without your approval within that timeframe
Benefits: Medical, Dental, Vision Insurance provided at up to 80% covered by AERC. Short-Term, Long-Term Disability, Life Insurance, and EAP provided at no additional cost to you. PTO accrual based on tenure. Uniform, Pet, Continued Education stipends and so much more
Shift Differential: Eligible for Evening Shifts
The primary function of the Triage Technician is to serve as a patient advocate through triage, communication, and education of the client, as well as be an extension of the Treatment Technician and DVM regarding client interaction. Additionally, the Triage Technician is expected to promote professional growth through education and learning opportunities.
Your Skills & Experiences. Who are we looking for?
Teamwork and Development
- You are proactive, supportive, and collaborative.
- You share knowledge, promote positivity, and take personal responsibility for your professional development.
- You are eager to recommend process improvements, as well as value opinions that may be different than yours.
- You seek and value open, honest communication and constructive feedback in a timely manner.
Client Service
- As every patient has an owner at the other end of the leash, we expect outstanding client communication, education, and care to be provided by all team members.
- This role will provide delicate and continuity of care for all patients and clients by utilizing skills such as active listening, leading with curiosity to assume best intentions, and supporting all client's medical care decisions without judgement.
- You will be trained to answer phone calls, communicate effectively and clearly with clients, and educate clients regarding medical procedures, diagnostics and medications in addition to your typical technical skills and abilities.
Patient Care
- Skills can be taught. We value training and professional development. You will be provided with a minimum of 16 training shifts before you're set free to save lives. These training shifts will be both on the floor, and classroom based, working closely with individuals from our professional development training team. When you succeed, we all succeed.
- You will be comfortable with the basic tasks such as animal restraint, reading body language of both canine and feline species, assist with performance of vitals (temperature, pule, respirations, blood pressure) and quickly identify normal vs. abnormal ranges.
- You will ensure patients are clean, dry, and presentable at time of discharge from the hospital, as well as provide general husbandry care such as bathroom breaks, cleaning kennels, performing baths, and providing fresh water.
- This is a mid-level position, designed for those who are recent graduates from a veterinary technician program or similar educational field. Previous veterinary or animal research clinical experiences to be considered for this role.
How to Apply:
What are you waiting for? Click that apply now button and get started We typically respond within three business days, so we won't keep you waiting.
