Host/Hostess

3 weeks ago


The Woodlands, United States The Club at Carlton Woods Full time
Job DescriptionJob Description

 

Job Summary

The Host/Hostess Staff is responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guests are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.

 Job Functions

  • Greet members/guest as they walk into the restaurant.
  • Know members names and greet them promptly in a polite manner to provide a warm welcome, displaying a high-quality level of service.
  • Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members' and guests' needs and remain calm, professional and courteous at all times, even when under pressure.
  • Ensure daily assignments and side work is complete in respective areas to meet Club standards.
  • Notify management of member/guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
  • Must be able to interact with members/guests professionally, helping them with changes and last-minute requests as needed.
  • Can be trusted to hold all member information strictly confidential.
  • Ability to communicate and follow instructions.
  • Answering phones and scheduling reservations with large parties.
  • Work well under pressure.
  • Flexibility to work evenings, weekends, and holidays as needed.

 

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.

 

 


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