Help Desk Technician

4 weeks ago

Scott Air Force Base, United States cFocus Software Incorporated Full time
Job DescriptionJob DescriptioncFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements. 

Qualifications: 
  • Bachelor’s Degree or equivalent experience in a computer, engineering, or science field. 
  • Active Secret Clearance 
  • 8570 Compliant (Security+ CE) 
  • 10+ years of Systems Administration experience 
  • 5+ years of experience with managing and performing account validation processes to support the Risk Management Framework (RMF) process. 
  • 5+ years of experience with GDSS Mobility or similar systems 
  • Experience Monitoring and Management of classified and unclassified GDSS Mobility Communication Services (MCS)  
  • 5+ years of experience supporting the USTRANSCOM directed GDSS migration to a commercial Cloud environment and utilize a DevSecOps paradigm. For Cloud Integration, provide functional expertise to support the integration into the Cloud. 
  • 5+ years of experience supporting GDSS applications installed on EFB devices to include user access to the application, user access to the GDSS EFB application, and user access and connection to a GDSS DB when the EFB device is connected to Wi-Fi and provide GDSS EFB application support. 
  • 5+ years of experience supporting GDSS PMO requested outputs, research, documents, demonstrations and other required artifacts to support the GDSS Federal Information System Controls Audit Manual (FISCAM) requirements and audit requests. 
Duties:  
  • Provide onsite all FHD services 24X7X365 at government provided facilities. 
  • Provide staffing to support 24X7X365 MAF C2 mission requirements. 
  • Provide system, application, and functional expertise to assist users with understanding the system, applications, and procedures necessary to accomplish the user’s tasks. 
  • Answer users’ calls and create, update, and track trouble tickets in the Computer Software Trouble Reporting System (CSTRS), a government provided ticket management system (e.g., Remedy)  
  • Troubleshoot issues and gather all details concerning the issue to ensure that the full impact is understand and the root cause can be identified. 
  • Establish and maintain communications with the affected user(s) to ensure that all solution impacts are fully understood. 
  • Provide and implement solutions to resolve identified issue(s). 
  • Validate that implemented solutions fully resolve identified issue(s). 
  • Interface, coordinate, and elevate CSTRS trouble tickets with appropriate points of contact to resolve problems or issues. 
  • Create, update, and maintain FHD procedures that standardize help desk actions and enable staff to quickly identify and resolve user problems and questions. 
  • Create, update, and maintain a backup ticketing process and procedure for use in a temporary CSTRS outage.  
  • Ensure that all FHD personnel on all shifts have access to and utilize FHD procedures. 
  • Ensure that FHD procedures are updated with each software release and contain current functional and operational information. 
  • Participate in issue troubleshooting calls, working the problem until resolution and ensure all associated CSTRS tickets are updated with fix actions. 
  • Track reoccurring application/software issues in the CSTRS and develop software problem reports for program review. 
  • Assist users in documenting requested software changes, using the Government Change Request process. 
  • Track CSTRS tickets and monitor them daily until closure. Provide GDSS PMO with weekly ticket report (A009). 
  • Create, maintain, and follow procedures and methods to identify the issue root cause and provide a resolution within 60 minutes from call for at least 90% of trouble calls. 
  • Provide Client Support Administrator (CSA) assistance in compliance with all government guidance, publications, directives, instructions, and policies where applicable for FHD equipment. 
  • Provide functional expertise within the GDSS application supporting the user community and the GDSS PMO.  
  • Manage and maintain user DD Form 2875s. 
  • Maintain a phone roster (A002) to be used for emergencies. 
  • Monitor GDSS cross domain (XDS) transactions low-to-high (L2H) and high-to-low (H2L)  
  • Document and elevate issues within the CSTRS. 

Powered by JazzHR

rQ3JGFk692

  • Cleared Help Desk Technician

    1 day ago

    Scott Air Force Base, United States All Points Logistics, LLC Full time

    *UNITED STATES CITIZENSHIP REQUIRED**ACTIVE US DOD SECRET SECURITY CLEARANCE REQUIRED* DESCRIPTION OF POSITION:All Points is currently seeking a Help Desk Technician III to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A4 Client Support Administrator (CSA) for...

  • Help Desk Service Specialist

    4 weeks ago

    Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...

  • Help Desk Technician

    7 days ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    cFocus Software seeks a Help Desk Technician to join our program supporting USTRANSCOM at Scott Air Force base with remote capabilities. This position requires an active Secret clearance and must meet 8570 requirements.  Qualifications:  Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.  Active Secret Clearance ...

  • Help Desk Support Level II

    5 days ago

    Scott Air Force Base, United States C5T Corporation Full time

    Job DescriptionJob DescriptionHelp Desk Support Level II Career Opportunity:Single Mobility System (SMS)C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission...

  • 1840 Help Desk III with Security Clearance

    3 weeks ago

    Scott AFB, United States All Points Logistics LLC Full time

    *UNITED STATES CITIZENSHIP REQUIRED**ACTIVE US DOD SECRET SECURITY CLEARANCE REQUIRED* DESCRIPTION OF POSITION:All Points is currently seeking a Help Desk Technician III to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A4 Client Support Administrator (CSA) for...

  • Computer Service Desk Support Technician

    2 weeks ago

    Hill Air Force Base, United States NexOne, Inc. Full time

    Job DescriptionJob DescriptionThe Computer Service Desk Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following: Assist users who are having computer problemsDiagnose problems and guide users through problem resolutionProvide remote-support using software...

  • IT End User Support Manager

    2 weeks ago

    Scott Air Force Base, United States SAIC Full time

    Description The National Security Customer Group of SAIC is seeking IT End User Support Lead section to support an IT Service Delivery effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois, approximately 20 Miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic,...

  • Help Desk Service Specialist

    1 month ago

    SCOTT AFB, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois.  The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...

  • Functional Analyst

    7 days ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    cFocus Software is seeking a Functional Analyst to join our program supporting USTRANSCOM at Scott Air Force base. This position requires an active Secret clearance and must meet 8570 requirements. Qualifications: Bachelor’s Degree or equivalent experience in a computer, engineering, or science field. Active Secret Clearance 8570 Compliant (Security+ CE)...

  • Functional Analyst

    11 hours ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    Job DescriptionJob DescriptioncFocus Software is seeking a Functional Analyst to join our program supporting USTRANSCOM at Scott Air Force base. This position requires an active Secret clearance and must meet 8570 requirements.Qualifications:Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.Active Secret Clearance8570...

  • Functional Analyst

    4 weeks ago

    Scott Air Force Base, United States cFocus Software Incorporated Full time

    Job DescriptionJob DescriptioncFocus Software is seeking a Functional Analyst to join our program supporting USTRANSCOM at Scott Air Force base. This position requires an active Secret clearance and must meet 8570 requirements.Qualifications:Bachelor’s Degree or equivalent experience in a computer, engineering, or science field.Active Secret Clearance8570...

  • Engineering Technician

    2 days ago

    Hill Air Force Base, United States INFINITY SYSTEMS ENGINEERING LLC Full time

    Job DescriptionJob DescriptionInfinity’s niche in the aerospace and defense industry is specialized solutions that help bridge the gap between space and ground. This is no small task, and we owe our success to our team who help us fulfill our mission; to match people with their legacies for betterment of the world. There is always a place at Infinity for a...

  • Helpdesk Analyst with Security Clearance

    2 weeks ago

    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    **MUST HAVE AN ACTIVE SECRET CLEARANCE & COMPTIA SECURITY + CERTIFICATION** Duties & Responsibilities: • Assists customers with IT requests and issues• Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides• Provides...

  • Intermediate, Helpdesk Support Services Specialist

    7 days ago

    Scott Air Force Base, United States CEdge Inc Full time

    Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II) , , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance...

  • Pathology Technician

    4 weeks ago

    Eglin Air Force Base, United States Professional Performance Development Group, Inc Full time

    Hours: M-F 6am-5:30pm (8-hour shift between these times)Location: Eglin Air Force Base, FLQUALIFICATIONS:Education:Histotechnology Certificate (ASCP) or graduated from a medical laboratory technician training program accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) or the Accrediting Bureau of Health Education Schools...

  • Jr. Information Security Analyst

    2 days ago

    Hanscom Air Force Base, United States Abacus Technology Corporation Full time

    OverviewAbacus Technology is seeking a Jr. Information Security Analyst to support security and information assurance activities for Hanscom AFB. This is a full-time position.ResponsibilitiesMonitor and support Host Based Security System (HBSS).Implement software patches and security fixes when it cannot be done using enterprise MECM.Conduct troubleshooting...

  • Network Operations Technician with Security Clearance

    2 weeks ago

    Peterson Air Force Base, United States TEKsystems co Allegis Group Full time

    Our customer maintains a highly demanding mission and requires our support to provide expert technical and professional management support to the commands enterprise Information Technology (IT) services. The Network Operations Technician will support a program that provides sustainment, maintenance, Problem and Change management services to help ensure...

  • Client Services Lead

    18 hours ago

    Shaw Air Force Base, United States Business Integra Full time

     Client Services Lead - Combined Air Operations Center (CAOC) Communications Support Scope of Responsibilities: Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer’s service needs and coordinates...

  • AROWS Customer Support Representative

    4 weeks ago

    Andrews Air Force Base, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Tier 2 Service Desk with Security Clearance

    1 day ago

    Scott AFB, United States TEKsystems co Allegis Group Full time

    **MUST HAVE AN ACTIVE COMPTIA SECURITY + CERTIFICATION & DOD SECRET/TOP SECRET CLEARANCE**The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as...