1840 Help Desk III with Security Clearance

3 weeks ago


Scott AFB, United States All Points Logistics LLC Full time
*UNITED STATES CITIZENSHIP REQUIRED*
*ACTIVE US DOD SECRET SECURITY CLEARANCE REQUIRED* DESCRIPTION OF POSITION:
All Points is currently seeking a Help Desk Technician III to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule. Job Responsibilities: * Laptop/desktop setup and support both unclassified and classified environment. * Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate. * Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues. * Route calls to assign Help Desk Specialist to support and respond to customer computer issues. * Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users. * Laptop/desktop setup and support both unclassified and classified environment. * Assist users with VPN access and other AF approved software and application services. * Documents configurations and procedures. * Assist with inventory and asset management for all IT equipment. * Able to work independently and in a team environment. EDUCATION: * High School Diploma and 3-5 years related experience, Associates Degree preferred YEARS OF EXPERIENCE: * 3 - 5 years SKILLS/CERTIFICATIONS: * Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements. * Operating Systems (OS) Certification (Windows 11 OS, etc.) * Current active US Secret security clearance required. * Experience with creating and managing desktop/laptop images. * Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable. SECURITY CLEARANCE: * UNITED STATES CITIZENSHIP REQUIRED * Active and current US DoD Secret Security Clearance or higher required Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. https://www.allpointsllc.com/careers/ ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

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