Client Services Lead

2 weeks ago


Shaw Air Force Base, United States Business Integra Full time
 Client Services Lead - Combined Air Operations Center (CAOC) Communications Support

Scope of Responsibilities:
  • Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
  • Resolves problems and communicates solutions or requested information to the customer.
  • Analyzes a customer’s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
  • Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Additionally, may use a customer relationship application or database to record activities and research product information.
Knowledge & Skills:
  • Years of experience: 6
  • Client Interaction
  • Customer Service
  • Operations Management
  • People Management
  • Team Leadership
  • Team Management
  • Systems Help Desk Management
Qualifications & Certifications:
  • CLEARANCE: Top Secret/SSBI
  • Education: Bachelor’s degree
  • (ISC)2 Certified Authorization Professional (CAP)
  • Microsoft Certified Systems Administrator (MCSA)

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