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Lead Desktop Support Specialist

4 months ago

Houston, United States Business Centric Technology Full time
Job DescriptionJob Description

Do you have exceptional people skills and strong technical skills to serve internal & external clients? BCT has a contract opportunity in Houston, TX for a Desktop Support Administrator with strong desktop support skills. You must be used to working with remote users & a real go getter This role is normal business hours and is onsite at the Houston location (zip code 77056)

Hourly Rate: Up to $35/hr. w2

WHAT CAN BCT OFFER YOU?

  • BCT pays up to 50% of medical insurance for employees
  • $50k paid life insurance policy
  • Home, Auto & Pet Insurance along with Legal & Identity Theft
  • Dental & Vision, 401K match, and short & long-term disability insurance
  • Flexible Spending Account
  • Exceptional company values and culture with annual Anniversary Bonuses
  • Referral bonuses ranging from $500 to $1,000
  • BCT events such as luncheons, happy hour, charity events, etc.

RESPONSIBILITIES:

  • Provide second-line technical support from IT service desk to owners & ensure calls are diagnosed, resolved quickly & effectively
  • Promptly reply to technical support issues on a 24x7x365 on-call rotation
  • Maintain a current level of knowledge regarding technology, security policies & company standards
  • Document actions, alterations & procedures to ensure an accurate record of current state of system
  • Convey the progress of investigations & solutions to customers to increase their understanding of desktop technology
  • Support of mobile devices including iPad, iPhone, iPod, Android, Windows/Apple laptops/desktops, as well as printers & other peripheral devices
  • Audiovisual system support & setup in business & residential environments

QUALIFICATIONS:

  • At least 5 years experience supporting executive level in an onsite & remote capacity
  • Minimum 5 years of desktop support in Windows environments & peripheral devices
  • No less than 3 years experience working in Active Directory, Windows/IOS environments & networks
  • Two years plus experience in desktop administration & Office 365 along with Audio/Video systems
  • Project management skills are a big plus with MFA & MDA tools
  • An Apple, Microsoft Certified Professional, Microsoft Technology Specialist, or equivalent technical certifications are preferred

Apply now CP #8391