Service Advisor

3 weeks ago


Peoria, United States Uftring Weston Chevrolet Cadillac Full time
Job DescriptionJob DescriptionThe Uftring Auto Group consists of eleven automotive franchises at six car dealerships in Peoria, East Peoria, Washington and North Pekin, Illinois. There are many opportunities for growth in sales, service, finance and insurance, detail, accounting, parts, body shop and customer service. Our organization also includes two detail facilities, car wash, accounting and marketing departments. Our goal is to exceed our customers' expectations every day with open communication, teamwork and extra effort. We strive to be good corporate citizens and regularly give back to the communities we serve. Benefits
  • Solid and Stable Reputation
  • Professional Work Environment
  • Medical Insurance Plan with company participation
  • Dental Insurance Plan with company participation
  • Life Insurance Plan
  • Short Term Disability Insurance
  • Paid Vacations
  • Paid Personal / Sick Days
  • 401(k) Plan
  • Attractive employee discounts on vehicles, parts & service
  • Paid Holidays
  • Paid time off for bereavement
  • Uniforms and Uniform Maintenance Plan with company participation
  • Safety Boot Reimbursement for qualifying positions
  • On-Site Health Fairs
  • Drug Free Environment
  • Vehicle allowance (sales)
  • Employee Recognition Program and Incentives
  • Career Builder Bonus and Incentive Programs for qualifying positions
  • Continual Advertising and Marketing Campaigns to generate traffic
  • Quality Products from some of the largest automobile manufacturers in the world
Responsibilities
  • Maintain customer's satisfaction level established by management
  • Maintain dealership prescribed standard for hours and dollars per repair order
  • Understand and follow all federal, state, dealership, and local regulations
  • Ensure that all documents are accounted for
  • Accomplish the forecast that has been established
  • Schedule appointments for team efficiency
  • Communicate with customers to determine nature of mechanical problems
  • Advise customers on the care of their vehicle and the value of maintaining it to manufacturer's standards
  • Progress checking and selling of needed repairs (providing estimates)
  • Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
Qualifications
  • Prior customer service experience - previous advisor experience preferred
  • Sales experience is preferred
  • Two years' experience in a dealership position
  • Must have a valid Illinois driver's license with an acceptable driving record
  • Professional personal appearance
  • Organized with attention to detail
  • People person that is outgoing and friendly with a willingness to help customers
  • High school diploma or the equivalent
  • Ability to read and comprehend instructions and information
  • General knowledge of vehicle mechanical operations
  • Excellent oral and written communication skills
  • Empathetic demeanor for customer needs with strong communication skills

Hours

  • Monday through Friday: 7:00 a.m. until 6:00 p.m. 
  • Rotating Saturdays: 8:00 a.m. until 12:00 p.m.

 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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