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Sales Support Specialist II

2 months ago

Clackamas, United States Pacific Seafood Full time
Job DescriptionJob DescriptionAt Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

The Sales Support Specialist II will support and assist the sales team to ensure successful results with our customers and operations while helping build out bench strength for the future. This position requires you to be the best in the field of both service and support while supporting our operations’ strategic plan goals of continuous growth. It requires the individual to be trained and operate with a service and sales mindset driving for mutual success for both the company and the customer.Key Roles and Responsibilities 
  1. Support Functions and Collaboration
    • Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence, and teamwork) and promote teamwork at all times.
    • Cover workload increases as restaurant and wholesale business grows.
    • Review shipping details, match with BOL, customer PO’s and assist in correcting any discrepancies.
    • Assist sales in calling, inquiring on additional product needs, entering and following up on reoccurring customer orders.
    • Manage, book and track ground and air freight for key customers. Follow up on missing trucks or late deliveries. Notify appropriate parties or status.
    • Vacation, meeting, or project coverage as the team requires.
 
  1. Customer Service Management
    • Facilitate new customer set-up and follow through to completion.
    • Assist with customer audits as needed.
    • Ensure customer satisfaction with outstanding customer service and establish creative approaches to solving customer issues.
    • Coordinate, pack and follow up on customer product samples.
    • Assist in delivering customer bids and quotes.
 
  1. Sales Performance Support and Monitoring
    • Build sales plan, warm/cold call and revitalize underserviced or inactive accounts.
    • Manual tracking of fresh sales and production activity until new ERP is in place.
    • Lead generation – creating call sheets for themselves and others.

Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.
 Core Competencies and Skills 
  • Leadership/People Management
  • Project Management
  • Financial/Business Acumen
  • Market Knowledge
  • Strategic/Consultive Selling
  • Contract Comprehension Skills
  • Presentation Skills
  • Record Keeping Knowledge
Education and Experience
Required
 
  • High School Diploma or GED
  • Two-year related experience and/or training
  • Valid driver’s license.
  • Requires ability to travel up to 15% of the time.

Preferred
 
  • Associate degree (A.A.) or equivalent from an accredited college or university in culinary arts, aquaculture, or business degree.
Physical Requirements
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:
    • Must be available to work Monday–Friday during regular working hours, with occasional weekend duties.
    • Ability to maintain a stationary position 80% of the time, with intermittent walking, standing, bending, reaching, and/or crawling.
    • Ability to move and transport documents, equipment, or other items weighing up to 50 pounds across various locations for different team members, departments, and events.
    • Capable of occasional travel as required by duties, demonstrating efficiency and effectiveness in diverse locations.
    • Capable of operating a computer and other office productivity machinery, including a calculator, copy machine, and printer.
    • Capable of frequently communicating with team members and stakeholders, accurately conveying detailed or important spoken instructions.
    • Capable of perceiving visuals for activities such as preparing and analyzing data and figures, transcribing, viewing a computer screen, and engaging in extensive reading.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
 Working Conditions
The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:
    • Traditional office environment
    • Standard office equipment (computers, printers, phones, etc.)
    • Well-illuminated environment
    • Quiet to moderate noise level
    • Occasional travel via car or plane to regional facilities, events, etc.
    • Occasional subtle and mild scents related to the production facility
    • Occasional access to warehouse facility
Compensation 
Salary  - $55,000 to $65,000 per year
At Pacific Seafood, your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:
  • Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability
  • Flexible spending accounts for health flex and dependent care expenses
  • 401(k) retirement plan options with generous annual company profit sharing match
  • Paid time-off for all regular FT team members to include sick days, paid holidays, vacation, and personal time
  • Employee assistance program providing confidential professional counseling, financial and legal assistance at no charge to team members and immediate family members
  • Product purchase program

Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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