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Customer Service/Billing Representative

4 months ago

Monmouth Junction, United States Hermann Forwarding Full time
Job DescriptionJob Description

Hermann Services Inc., headquartered in Monmouth Junction, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.

Hermann Transportation is looking for a full time Customer Service/Billing Representative to join our company located in Monmouth Junction, NJ. Hermann offers a competitive salary (based on years of experience), medical, dental, and vision coverage, and 401k matching program.

Pay Rate: $21+/hour

Position Description: The Customer Service/Billing Representative will be responsible for creating invoices, issuing them to customers by various electronic means, and updating customer files.

Responsibilities:

  • Issue invoices to customers (paper, email, web portal and/ or EDI)
  • Work with operations staff to obtain all required delivery documentation
  • Confirm entered data from customer requirements documentation
  • Organize and categorize billing documents
  • Respond to customer and employee inquiries in a timely manner
  • Update the customer master file with contact information
  • Work with Accounts Receivable Specialist to research any short paid invoices
  • Positively promotes Hermann Services to existing and potential employees and customers
  • Perform other A/R and administrative duties as assigned by Supervisor

Requirements:

  • Must be detail oriented
  • Excellent data entry skills including alpha-numeric and 10-key
  • A minimum of 2 years experience
  • Previous background knowledge of trucking industry a plus
  • Knowledge of Seafreight/Drayage invoicing a plus
  • Intermediate knowledge of MS Excel and other MS Office Products
  • TMW, Mcleod and Great Plains experience preferred but not required
  • Strong organizational skills
  • Excellent customer service skills

Benefits:

  • Medical, Dental, & Vision Insurance after 30 days of full-time employment
  • 401k with company match
  • Company paid Life Insurance
  • Paid Time Off
  • Disability, Accident, and Critical Illness Insurance

Hermann Services is proud to be an Equal Opportunity Employer.