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Customer Liaison

2 months ago

Sun Prairie, United States Cardinal Heating & Air Conditioning Inc Full time
Job DescriptionJob Description

BENEFITS

  • Medical Insurance:
    • Health: 50% of the premium is covered by Cardinal
    • Dental: 50% of the premium is covered by Cardinal
    • Life insurance: $10,000 is covered by Cardinal
  • 401K with a 4% Company Match
  • Uniform allowance
  • Paid Continuing Education
  • Paid Holidays and PTO
  • Plus more

OUR CORE VALUES

  • Teamwork: Support the growth & development of team members to achieve personal & professional success
  • Forward Thinking: Continuously educating ourselves to exceed the industry standard
  • Customer First: Going the extra mile to exceed expectations
  • Do What's Right: Uphold the highest standards of honesty & integrity
  • Committed to Excellence: Focused on results & value high performance

RESPONSIBILITIES

  • Manage the Duct/Dryer vent cleaning technicians
  • Updating customers at specific times throughout the day with services. This includes rescheduling appointments, accommodating customer needs
  • Prioritizing calls, debriefing with technicians, ensuring all calls are completed, dispatching after-hour calls, and handling digital leads
  • Backup to CSR's, Dispatchers, Digital Lead Specialist, and the Install Coordinator when needed
  • Communicate clearly with team members and stay updated on training and educational opportunities to perform these duties efficiently

Cardinal Heating & Air Conditioning is looking for YOU Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalservice.com

Cardinal is an equal-opportunity employer.

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